Location: Montego Bay, St. James
Employment Type: Full-time | Onsite
Work Hours: 7AM-6PM Monday-Saturday
About Us
Our team thrives on efficiency, precision and strong partnerships with carriers, brokers, and customers. We’re currently seeking a proactive and detail-oriented Backoffice Specialist to join our dynamic team and play a key role in optimizing operations, ensuring carrier compliance, and building efficient load schedules.
Position Overview
We are seeking a highly organized and detail-oriented Backoffice Specialist to join our logistics team. This role bridges accounting, operations and customer service functions, ensuring compliance, accuracy and seamless communication across all parties. The Backoffice Specialist plays a vital role in maintaining operational efficiency, financial integrity, and strong partnerships with carriers, drivers and customers.
Key Qualities & Competencies
- Strong attention to detail and accuracy
- Ability to stay focused, engaged, and proactive.
- Excellent communication and customer service skills
- Strong problem-solving skills and ability to be resourceful.
- Organized and team oriented.
- Proficiency in Microsoft Excel, Word, and Outlook
Core Responsibilities
- Prepare and issue accurate and timely customer invoices.
- Investigate accessorial (detention, layover, etc.) with carriers and customers.
- Support internal and external audits by providing required documentation and analysis.
- Identify opportunities to improve revenue processes and controls, including feasible automation.
- Ensure timely customer payments and manage related follow-ups.
- Accurately record AP transactions in the accounting system
- Provide general administrative and operational support for the logistics team, including:
Tracking shipments and updating TMS records
- Assisting with appointment scheduling and load building
- Collecting PODs and shipment documents
- Handling clerical tasks needed to ensure smooth operational workflow.
Why Join Us?
- Paid training.
- Complimentary round-trip transportation from designated downtown location.
- Inclusive, team-oriented workplace culture that values collaboration and support.
- Eligibility for health and life insurance benefits following the initial 120-day period.
- Employee referral incentives to reward talent recommendations.
- Regular employee engagement initiatives to foster connection and morale.
- Comprehensive onboarding to support your growth in logistics.
- Opportunities for career advancement in a collaborative work environment.
- Exposure to a global team and industry-leading practices.