Bilingual Representatives Needed
We are seeking dedicated bilingual (must speak both Spanish & English) agents to assist with the recovery of outstanding payments from our consumers. In this role, your duties will include communicating with consumers via telephone & email, negotiating payment plans, and enacting payment plans to help resolve outstanding balances.
Key Responsibilities
- Determining consumers’ ability and willingness to pay and identifying the appropriate repayment program/options available to them.
- Create payment schedules based on consumers’ financial situations.
- Maintains records of all delinquent accounts by accurately documenting all information pertaining to accounts.
- Deliver first class service to our customers by actively listening, building rapport, and providing empathy to ensure positive customer results.
- Maintain adequate attendance and adhere to company policies.
Requirements:
- Fluency in Spanish is a must
- Must speak English well
- Minimum of 4 CXC's/GCE O' Level subjects; including English, Math & Spanish
- At least 1 year experience working in the BPO sector as a Bilingual Spanish Representative
- Clear speaking voice.
- Excellent written and verbal communication skills.
- Proficient computer skills.
- Willing to accept coaching and developmental feedback.
- Must be able to work any 5 days between the hours of 7am - 10pm, Sunday to Saturday (including public holidays).
- Applicants must reside in Westmoreland, Hanover, St. James or Trelawny.
Our Employees Enjoy the Following Benefits:
- Attractive incentives
- Free lunch for the first month of employment
- Pension retirement plan with contributions from Radius
- Health, Dental, Vision, and Life Insurance Benefits
- Paid time off
- Free Wi-fi
- Free transportation
- Excellent opportunities for advancement
- Daily contest prizes & giveaways
- Permanent employment (no contracts)
All Applicants must be able to pass a Criminal Background Check and a Drug Test.
We appreciate all applicants; however, only shortlisted candidates will be contacted.