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Human Resources Officer - Employee Relations

Kingston and St. Andrew
Not disclosed
Permanent full-time
Updated 20/02/2026

This role provides guidance to managers and employees on employee relations issues, conducts investigations, and supports initiatives that promote employee engagement, fairness, and organizational cohesion.

Job Responsibilities:

Assist in handling employee concerns, complaints, and queries.
Support the administration of the disciplinary and grievance processes.
Help schedule meetings, hearings, and interviews related to employee relations matters.
Assist with conducting or coordinating workplace investigations into misconduct, policy breaches, or complaints, ensuring confidentiality and impartiality.
Ensure corrective actions are implemented and monitored.
Take notes during meetings, interviews, and hearings as required.
Assist with preparing reports, letters, and case files under supervision.
Support compliance reporting and audits when required.
Provide basic guidance to employees on HR policies and procedures, referring complex issues to the Manager.
Maintain accurate records of all cases and track trends to support proactive interventions.
Assist in reviewing, interpreting, and implementing HR policies, procedures, and employee-related guidelines.
Assist with preparing and executing the annual engagement calendar of activities.
Assist with preparing the staff welfare budget.
Recommend and assist with programs aimed at improving employee morale, satisfaction, and engagement.
Coordinate and conduct visits to subsidiaries/departments as required to maintain and improve employee relations.
Support initiatives related to rewards and recognition, communication, and culture-building.
Prepare periodic reports on employee relations trends, grievances, investigations, and disciplinary actions.
Provide recommendations for organizational improvements based on analysis of ER data.
Submit invoices for processing.
Monitor variance reports across the group and recommend the appropriate disciplinary measures as prescribed.
Perform other duties as assigned by the Human Resources Manager and SVP, People and Corporate Services.

Qualifications & Experience:

Bachelor’s degree in human resources, Industrial Relations, Business Administration, Psychology, or related field.
Knowledge of labour laws, HR best practices, and disciplinary procedures.
Experience conducting investigations and managing sensitive employee issues is preferred.
2–3 years of experience in employee relations, HR generalist functions, or labour relations.

We appreciate all applications. However, only candidates shortlisted will be contacted.

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What is your expected annual gross salary?

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How many years’ experience do you have assisting with disciplinary hearings, grievance meetings, or similar employee relations processes?

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Have you ever participated in or supported a workplace investigation involving misconduct or policy breaches?

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Are you comfortable conducting visits or meeting with different departments or locations to address employee relations matters and support engagement?

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Have you been involved in planning or coordinating employee engagement or staff welfare initiatives?

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Have you provided guidance to employees on HR policies and procedures in a previous role?

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