COOP’S CORPORATION LIMITED JOB DESCRIPTION

GROUP GENERAL MANAGER OF OPERATIONS JOB SUMMARY:

Lead operational execution across the group by setting standards, running a strong KPI rhythm, and holding sub-company General Managers accountable for safe, reliable, and profitable delivery. Drive operational excellence, uptime, and continuous improvement using the group's systems and policies.


Key responsibilities
Operational leadership and accountability

• Set group operating standards, KPIs, and reporting cadence (weekly operations reviews; monthly performance reviews; quarterly planning).
• Coach and manage sub-company GMs; ensure each has clear plans, scorecards, and accountability actions.
• Ensure each business runs with SOPs, training standards, and compliance processes suitable to its risks.

Reliability and uptime

• Institutionalize preventive maintenance and asset discipline using the CMMS across applicable operations.
• Drive reductions in lane/service downtime through root cause analysis, spare readiness, and process improvements.

Operational excellence and continuous improvement

• Lead cross-company improvement projects (cycle time, throughput, waste reduction, cost-to-serve improvement).
• Standardize best practices while respecting unique requirements of each business line.

Resource planning and governance

• Oversee operational resourcing, productivity standards, and cross-site support as needed.
• Support COO on capex planning and operational readiness for expansion or new initiatives.

Risk, safety, and incident management

• Maintain an operational risk register and ensure incident reporting, corrective actions, and safety standards are enforced.
• Lead crisis response for critical outages or major operational incidents.

Qualifications and experience

• Degree in Operations, Engineering, Business, or related field (or equivalent experience).
• 10+ years operations leadership experience; multi-site leadership strongly preferred.
• Proven record building KPI systems, improving reliability, and leading managers.
• Experience working with workforce and operations systems (e.g., Connecteam), inventory/workflow platforms (Odoo), and maintenance systems (CMMS).

Core competencies

• Strong execution leadership and accountability culture building.
• Data-driven decision-making and structured problem solving.
• Coaching and performance management of senior leaders.
• Calm under pressure; effective crisis and conflict management.
• Cross-functional influence and strong communication.