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Cashier/Server

Bridgetown
Not disclosed
Permanent full-time
Updated 29/01/2026

The Cashier/Server is responsible for creating a welcoming atmosphere and providing exceptional customer service to all guests. This role involves greeting guests, managing orders, answering questions about the menu, and ensuring that guests have a positive dining experience. The Cashier/Server also coordinates takeout and delivery orders, handles guest complaints professionally, and performs various tasks to support smooth restaurant operations.

Key Responsibilities

Guest Welcome: Warmly greet all guests as they arrive or call, ensuring they feel welcomed and valued. Inform guests about the ordering system, menu options, and any special promotions, ensuring a seamless experience from arrival to order completion. Thank guests for their visit or order, and welcome them to return or place another order soon.
Menu Knowledge & Recommendations: Inform guests of daily specials and menu changes. Provide recommendations based on guest preferences to enhance their dining experience. Be familiar with all ingredients, cooking preparations, and portion sizes for all items on the current menus. Answer questions about our food, beverages and other restaurant functions and services.
Order Handling: Accurately take orders, enter them into the point-of-sale (POS) system, and promptly relay them to the kitchen. Promptly deliver completed orders to guests at the service counter, dining area and car park.
Payment Processing: Handle payments accurately using cash, credit cards, mobile payment systems, or gift cards, ensuring all transactions are processed securely and efficiently.
Delivery & Takeout Coordination: Manage delivery and takeout orders, ensuring they are processed, prepared, and dispatched efficiently, and provide customers with order updates.
Dining Room Oversight: Monitor guest satisfaction throughout the dining experience, addressing any concerns or special requests promptly and courteously. Regularly clear and clean dining tables.
Complaint Resolution: Address guest complaints by listening attentively, sincerely apologising, and taking appropriate action to resolve the issue.
Cleanliness & Organisation: Maintain cleanliness in the dining area and service stations, including tables, floors, counters, and other surfaces. Discard and take out trash.
Additional Tasks: Complete opening, closing and side work checklist to ensure smooth operations. Assist other staff during busy shifts with tasks to ensure guest service standards and efficient operations. Complete any additional tasks assigned by the supervisor or manager. Attend all scheduled employee meetings and bring suggestions for improvement.

Job Requirements

Previous experience in customer service or a similar role, such as a hostess position, is preferred.
Basic knowledge of restaurant operations, menu offerings, and basic food and beverage knowledge.
Ability to work well under pressure in a fast-paced environment, handling multiple tasks simultaneously.
Excellent communication skills and a friendly, professional demeanour.
Strong attention to detail, especially when handling guest orders and payments.
Ability to work flexible hours, including evenings, weekends, and holidays.
Ability to perform simple math calculations and understand units and measures.
Ability to reach, bend, stoop and frequently lift up to 30 pounds.
Possesses hand coordination and dexterity for rapid production.
Ability to work in a standing position for long periods (up to 8 hours).
A valid food handler certificate is required.

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