Title: Scrum Master

Work type: 12-month contract

Industry: Banking & Financial Services

Work location: Hybrid (remote and in-office) - Applications open to resident Caribbean nationals.

Role Overview:

The Scrum Master supports the development team and Product Owner in delivering incremental value each sprint for assigned products. They are knowledgeable in Scrum and Agile methodologies, able to educate and guide others in best practices. The Scrum Master facilitates the Scrum process, protects the team from interference, removes obstacles, and creates a safe and productive working environment. They foster continuous improvement, encourage innovation, and help self-organising, self-managing teams achieve their goals while aligning with project and organisational objectives.

Key Duties & Responsibilities:

• Build, coach, and mentor high-performing development teams to achieve project goals efficiently and sustainably.
• Strengthen team understanding of Agile/Scrum principles through education, guidance, and practical application.
• Ensure all team actions are aligned with project goals, vision, and the broader business strategy.
• Promote consistent use and continuous improvement of Scrum practices within and across teams.
• Provide transparency to business stakeholders and IT leadership on progress, challenges, and risks, fostering trust and collaboration.
• Identify trade-offs between short- and long-term benefits, helping teams and Product Owners make informed decisions.
• Facilitate Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives effectively.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM I/II) is required; additional Agile certifications such as SAFe, ICAgile, PMI-ACP, or equivalent are an advantage.
• Minimum of five (5) years’ experience as a Scrum Master or Agile Coach within technology or digital project environments, including hands-on experience managing two (2) or more Scrum Teams and facilitating Agile ceremonies within the past five (5) years.
• Demonstrated experience supporting teams with mixed levels of Agile maturity, including guiding teams through Agile adoption and continuous improvement.
• Proven track record of delivering complex initiatives using Scrum or other Agile frameworks, ideally within regulated industries such as banking, financial services, or similar environments.
• Hands-on experience coaching and developing teams across areas such as team building, conflict resolution, product delivery, change management, release management, and continuous improvement.
• Experience facilitating cross-functional teams and working with distributed teams in hybrid environments.
• Strong experience using Agile and collaboration tools including Jira, Confluence, Trello, Mural, and Miro.
• Proven ability to engage and manage stakeholders at all levels of the organisation, including senior leadership.
• Clear, professional English communication skills (verbal and written).

Skills & Competencies

• Deep knowledge of Scrum, Agile frameworks, and iterative delivery principles.
• Strong facilitation and coaching skills with the ability to mentor teams in self-organisation and continuous improvement.
• Excellent communication and interpersonal skills to manage stakeholder expectations and foster trust.
• Analytical mindset with the ability to resolve conflicts, identify risks, and remove impediments effectively.
• Skilled in fostering team collaboration, motivation, and accountability.
• Ability to balance short-term delivery pressures with long-term strategic objectives.
• Strong problem-solving and decision-making skills in complex project environments.
• Adaptable and proactive approach to change, continuous learning, and organisational development.
• Experience with Agile metrics and reporting to support performance insights and transparency.
• Strong leadership presence, with the ability to inspire trust, promote psychological safety, and enable high-performing Agile teams.