Information Technology Technician

Location: Georgetown

Position Summary

The Information Technology Technician delivers frontline technical support to onsite and remote employees in Guyana. This role ensures seamless business operations by diagnosing and resolving hardware, software, and network issues in line with company IT standards and compliance requirements.

Key Responsibilities

• Configure, maintain, and support end-user devices (laptops, mobile phones, accounts, and profiles).

• Diagnose and resolve system configuration, connectivity, and authentication issues.

• Manage onboarding/offboarding processes, including provisioning and deactivation of access rights.

• Maintain accurate records of incidents, resolutions, and system changes.

• Contribute to IT knowledge bases and recommend process/documentation improvements.

• Provide technical support to Delivery and Sales teams as needed.

• Perform routine preventative maintenance on workstations, printers, mobile devices, and peripherals.

• Oversee IT asset management: inventory control, allocation, and lifecycle tracking.

• Document daily work activities and ensure compliance with IT policies, confidentiality standards, and regulatory requirements.

Qualifications & Experience

• College degree in Information Technology or related field.

• Minimum of three (3) years’ experience in IT support/helpdesk operations; multi-site support experience is an advantage.

• Professional certifications (e.g., CompTIA A+, Network+, ITIL) preferred.

• Equivalent combinations of education and experience will be considered.

Core Competencies

• Customer Service: Deliver reliable, professional, and courteous technical support.

• Communication: Convey technical information clearly; escalate issues appropriately.

• Collaboration: Partner effectively with internal teams, vendors, and cross-functional stakeholders.

• Organization: Apply strong analytical, prioritization, and time-management skills.

• Ethics & Confidentiality: Uphold organizational standards and maintain strict confidentiality.