Employment type: Contract (6 months)
Purpose
The Customer Service Representative/Accounting Assistant will work closely with the accounting team to perform a variety of financial and administrative tasks. The ideal candidate must be detail oriented, organized, and possess excellent communication and analytical skills. The Accounting Assistant will be responsible for maintaining financial records, processing contracts, reconciling accounts, and providing support to the accounts team in various tasks. The Customer Service Representative responsibilities include building and maintaining strong relationships with clients and providing support with all or any outstanding matters.
Key Responsibilities
- Accurately and timely process client contracts, ensuring proper coding, approval, and filing
- Reconcile accounts payable and accounts receivable
- Assist in the preparation of financial reports, including monthly trial balance, and profit and loss statements
- Perform monthly bank account reconciliations
- Verify the accuracy of financial transactions and resolve any discrepancies, as required
- Assist in the preparation of tax returns and other regulatory filings
- Maintain accurate and up to date financial records and documentation
- Prepare journal entries and assist in the monthend close process
- Prepare loan quotes and agreements, and enter them into the system
- Monitor bank accounts daily to process client payments
- Record cheque payments and apply reversals as needed
- Contact clients to resolve issues related to payment reversals
- Prepare and submit daily cashier’s reports and deposit documentation
- Deliver deposits to the External Company Finance Department for onward transmission to the bank
- Maintain detailed records of all loans, payments (receivable and payable), and client financial data
- Ensure adherence to the established filing system for all financial documentation
- Liaise with banks to resolve issues related to online banking or LINX machine malfunctions
- Monitor client accounts for impending cancellations and prepare the required documentation, ensuring timely submission to the external company Finance Department
- Process monthly statutory and operational payments (PAYE, Corporation Tax, NIS, Green Fund, salaries, rent, dividends)
- Reconcile company intercompany account against external company records
- Perform other accounting and administrative tasks, as assigned by the accounting team
Customer Service Representative
- Build and maintain strong relationships with customers by providing exceptional customer service
- Communicate effectively with customers to ensure company policies are upheld
- Provide support to clients via telephone, email and inperson interactions
- Maintain accurate records of client interactions and income activity in the company’s CRM system
- Attend to client, employee, and broker queries, requests, and concerns, providing timely and effective solutions
- Provide followups and updates as necessary to ensure issue resolution for clients (new and returning), employees and brokers
- Approve returning client applications (both walkin and brokersubmitted) and overthecounter payments in accordance with company guidelines
- Collect loan agreements from Head Office CSRs and follow up with branches for both emailed and hardcopy documents that come along with the Bordereaux, cashier’s report
- Identify clients due for cancellation, prepare required documentation, and coordinate with the external company Finance Department
- Accept and process payments from clients making over the counter payments
- Participate in sales meetings, training sessions, and other company events as required
- Order all supplies and stationery, as needed.
PERSONAL ATTRIBUTES
- Meticulous or detailed oriented
- Honesty and Integrity
- Critical thinking
- Problem solving skills
- Excellent communication skills
- Time management and organizational skills
QUALIFICATIONS & EXPERIENCE
- ACCA Level 1
- 12 years of experience in accounting or finance related roles
- Proficient in Microsoft Office Suite, with advanced excel skills
- Experience with accounting software, such as SAGE (Peachtree)
- Strong analytical and problem solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong attention to detail and accuracy
- Knowledge of generally accepted accounting principles (GAAP)
- Knowledge of salary processes and statutory payments
- Knowledge of insurance processes
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent interpersonal and communication skills (written and verbal).
- Excellent analytical skills to make informed decisions.
- Ability to multitask and manage competing priorities.