Assistant Maintenance Manager – Alexandra Resort & Blue Haven Resort

Job Description:

Overview:

The Assistant Maintenance Manager supports the head of the Maintenance Department in overseeing daily maintenance operations at the property. This role leads and supervises maintenance staff to ensure the functionality, reliability, efficiency, and safety of resort utilities, infrastructure, and guest rooms while maintaining the highest standards of guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership & Staff Supervision

• Lead, supervise, and support a team of maintenance technicians
• Schedule staff shifts and approves departmental hours
• Allocate workloads and monitor staff performance to ensure quality and efficiency
• Conduct daily departmental briefings and participate in staff meetings
• Maximize team potential with balanced focus on operations, guest satisfaction, employee engagement, and ownership expectations
• Provide hands-on support to the team and assist with repairs when required

Maintenance Operations & Technical Oversight

• Lead and oversee preventative maintenance programs for resort equipment, utilities, and guest rooms
• Oversee all installation, repair, and upkeep operations of resort facilities
• Conduct routine inspections of facilities to identify, prioritize, and resolve maintenance issues
• Ensure maintenance of mechanical, electrical, plumbing, HVAC, pool, and utility systems
• Oversee pool operations and maintenance, including daily testing and record keeping
• Ensure cleanliness, safety, and organization of all plant rooms and mechanical spaces

Administrative, Reporting & Budget Control

• Ensure all maintenance work orders are logged, tracked, supervised, and billed to appropriate departments
• Develop, implement, and maintain maintenance reports, checklists, procedures, and documentation
• Monitor maintenance expenses and assist in budget control
• Support development and monitoring of annual operating, capital expenditure, and utilities budgets
• Ensure adequate inventory of parts, tools, and materials

Contractor & Stakeholder Coordination

• Liaise with external contractors, service providers, and vendors
• Monitor contractor performance to ensure compliance with safety, quality, and resort standards
• Attend HOD, EC, and STRATA meetings as required
• Maintain strong working relationships with internal departments and external stakeholders.

Health, Safety & Compliance

• Ensure full compliance with health, safety, and environmental regulations
• Implement and enforce safety procedures and best practices
• Develop, implement, and direct emergency response programs
• Respond to emergency maintenance situations, including after normal working hours

Guest Service & Resort Standards

• Respond promptly and professionally to guest maintenance requests
• Ensure maintenance services meet hotel service standards and brand expectations
• Uphold and promote the resort’s mission, values, and service culture

Training, SOPs & Continuous Improvement

• Train and coach engineering and maintenance staff on correct maintenance procedures and SOPs
• Support ongoing staff development and skills training
• Assist in continuous improvement of maintenance systems and operational efficiency 

QUALIFICATIONS & REQUIREMENTS

Education & Experience

• Bachelor of Science in Engineering or related technical discipline preferred
• Minimum 5 years’ experience in maintenance or engineering operations, preferably in a hospitality or resort environment
• Proven experience in planning and supervising maintenance operations

 Technical & Systems Knowledge

• Sound knowledge of plumbing, HVAC, wastewater treatment plants, generators, pumps, and electrical systems
• Strong understanding of preventative maintenance systems and asset management

 Systems & Software Proficiency

• Advanced computer skills
• Experience with Workforce Management Systems
• Working knowledge of HOTSOS, OPERA, Microsoft Excel, Word, and other Microsoft Office applications

 Skills & Competencies

• Strong leadership and people-management skills
• Excellent organizational, planning, and time-management abilities
• Clear verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced hospitality environment

 Professional Attributes

• Hands-on leadership style with strong problem-solving abilities
• Guest-focused mindset with attention to detail
• Willingness to respond to emergencies and work flexible hours as required

WORK ENVIRONMENT

• Works within a resort and hospitality setting, overseeing maintenance operations across guest rooms, back-of-house areas, plant rooms, utilities, and outdoor facilities
• Combination of office-based administrative work and hands-on field oversight
• Regular interaction with maintenance staff, department heads, contractors, and external stakeholders
• May be exposed to operational environments including mechanical rooms, electrical systems, wastewater facilities, and pool operations
• Required to work flexible schedules, including weekends, holidays, and emergency response situations
• Expected to lead by example in safety compliance, professionalism, and service excellence