Job Summary:

Supervises location operations; ensures compliance by staff of company and departmental policies and procedures. Provides efficient and courteous service to customers. Maintains and supports effective staff and customer relationships.

Education and Work Experience:

• Associate or Undergraduate Degree in Management. Relevant experience will be considered in absence of a formal degree.
• Certificate in Supervisory Management from accredited institution.
• Certificate in computer operations (MS Office suite) from accredited institution.
• Minimum of three (3) years’ supervisory experience; preferably in a sales, hospitality or retail environment.
• Experienced in interacting with the general public.

Special Job Skills & Knowledge Requirements:

• Proficiency in customer service.
• Good communication skills.
• Supervisory skills.
• Good analytical skills.
• Highly literate and numerate.
• Ability to write simple reports.
• Effective time and self- management.
• Ability to work independently.
• Ability to delegate effectively.
• Familiarity with VLT games (training provided).
• Must own vehicle and possess valid St. Kitts/Nevis drivers’ license.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Supervises location PSRs: opens, closes and supervises shift changes as required.
• Verifies and tabulates accurate timekeeping records for location personnel.
• Ensures accuracy of PSR and bar floats and paperwork by sign-off.
• Ensures PSRs’ compliance with corporate and departmental procedures.
• Verifies drop funds and paperwork as necessary.
• Notifies management of shortages, variances or equipment problems promptly.
• Notifies management of employee disciplinary issues promptly.
• Notifies management of major incidents promptly.
• Handles employee, customer or technology issues arising during normal course of business.
• Manages employee call outs.
• Prepares monthly attendance report.
• Prepares incident or other reports as requested and required.
• Monitors bar inventory.
• Assists in staff selection.
• Implements marketing and promotional activities at locations, as requested by management.
• Communicates appropriately with management.
• Performs any other job-related duties assigned by management.