The Operations Manager has overall responsibility and accountability for the Debt Collection and Credit Management functions, and its contributions to the attainment of the company’s business goals and objectives. The job incumbent provides strategic leadership and guidance in the areas of Credit and Collections to maximise generation of revenue and minimise risks for the organisation. This position holder is also responsible for directing the planning, implementation and maintenance of policies, systems and processes that facilities continuous improvement and extends best practices throughout the Credit & Risk Department (Barbados). The position plays a major role in generating key management information to support business direction.

To perform this job successfully, the incumbent must be technically competent, with a proven track record of leading and managing a team to deliver a comprehensive range of credit and collection services. In this regard, the job incumbent must be capable of performing the following functions:

• Conduct environmental scans to identify emerging market trends and provide input into the strategic agenda of the Credit & Risk Department (Barbados) and the overall business operations.

• Translate the department’s strategic mandate into tactical and operational initiatives that focus on increased growth, efficiencies and attainment of the critical success factors of the Credit and Collections units.

• Provide operational support to the Credit and Collections units, including reviewing all portfolios, evaluating the soundness of applied approaches/tactics/strategies to various accounts and making recommendations to achieve improved results. It also involves negotiating payment arrangements for large debtors and sensitive accounts.

• Audit the existing Credit and Collections systems to identify deficiencies and implement new, enhanced or best practice policies, initiatives, activities and programmes to satisfy current and future business needs.

• Oversee the development of an annual budget to support the effective operations of the Credit & Risk Department (Barbados). Monitor actual results to planned budgetary performance and initiate corrective action, when necessary.

• Develop and maintain relationships and alliances with clients and industry associates that promote the goodwill of the company and serve its best interests. Represent the company at client meetings and corporate events. 

• Ensure support staff is adequately trained and receives effective guidance in order to maintain or enhance the organisation’s customer services standards. This involves liaising closely with customers and other key stakeholders to take into account/address complaints or areas of concerns.

EDUCATION & CERTIFICATION