Job Title: Technical Service Advisor
Location: St. Michael, Barbados
Job Details: On Site – Permanent
Kickstart your automotive career with Inchcape Barbados, part of Inchcape’s global network.
Join a supportive team where your growth, wellbeing and safety comes first. You’ll get hands-on experience with leading automotive brands in our renowned Aftersales team, learning from the best and gaining the skills to thrive in a fast-evolving, sustainable industry.
Our Aftersales department is seeking a Technical Assurance Advisor to join our team in Barbados. In this position you will be responsible for ensuring quality assurance and adherence to policies and procedures to ensure the efficient and first-time right execution of jobs through the Commercial Service Department. In addition, this role also acts as a technical advisor to customers assessing customer complaints and making recommendations on repairs and maintenance requirements with a goal of ensuring customer satisfaction and retention.
What you’ll do:
- Assess vehicles and equipment and provide recommendations for repair and maintenance in accordance with manufacturer-recommended service schedules, taking into account vehicle mileage and service history.
- Perform preliminary technical assessments to accurately identify and document customer concerns and job requirements.
- Support the preparation of repair estimates by ensuring all required job tasks are identified, appropriately assigned, and aligned with standard labour times.
- Conduct quality control inspections on vehicles and equipment prior to delivery to confirm work completion and adherence to quality and safety standards.
- Proactively communicate key diagnoses and repair requirements to customers, ensuring clear understanding and informed decision-making.
- Maintain positive customer and dealer relationships by delivering effective service solutions that support current and future customer satisfaction.
- Ensure full compliance with manufacturer warranty policies and the company’s Health, Safety, and Environmental procedures.
- Assign technicians to specific job tasks and manage work orders within the Dealer Management System to ensure timely and efficient job completion.
- Performs other reasonable and related duties as required.
About you
To be successful in this role you will be:
- Qualified with a Secondary School diploma or equivalent and/or a post-secondary technical or vocational training in Automotive Technology or a related field.
- Bringing a minimum of three (3) years’ experience in an automotive-related field, with hands-on exposure to commercial trucks.
- Proven ability to provide diagnostic and research support using manufacturers database.
- Holding a valid and appropriate heavy-duty driver’s license(s).
- Strong written and verbal communication skills along with customer service experience.
- Proficient in Microsoft Office Suite.
- Strong attention to detail, problem solving and commitment to safety and quality standards.
We offer you
At Inchcape, we are building the future of mobility, and we invite you to be part of it with us. You will join a collaborative culture that values well-being, growth, and inclusion. Through meaningful work, continuous development, and both global and local rewards, we create a work environment where people can achieve success and fulfill their aspirations.
Start your journey
Worried that you don’t meet all the criteria exactly? We encourage you to apply! Your skills and perspectives may be the perfect fit for this role or another opportunity within our business
Opportunity for everyone
Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.
About us
Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.
Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com
Additional information request
Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.