Job Summary:

The Public Area Manager is responsible for overseeing the cleanliness, maintenance, and overall presentation of all public areas within the resort. They ensure that guest spaces, corridors, lobbies, restrooms, and other communal areas are maintained to the highest standards of cleanliness, safety, and aesthetic appeal, providing guests with a comfortable and inviting environment.

Key Responsibilities:

• Supervise and coordinate the daily operations of the public area cleaning team.
• Develop, implement, and monitor cleaning schedules and protocols to ensure consistent quality.
• Train and motivate housekeeping staff to deliver excellent service standards.
• Conduct regular inspections of all public areas to ensure cleanliness, safety, and maintenance standards are met.
• Manage inventory of cleaning supplies, equipment, and maintenance tools.
• Coordinate with engineering and maintenance teams to address repairs or issues in public spaces.
• Ensure compliance with health and safety regulations standards.
• Handle guest inquiries or complaints related to public area cleanliness and resolve issues promptly.
• Maintain records of cleaning schedules, inspections, and maintenance activities.
• Control costs and optimize the use of resources to improve efficiency.
• Promote a culture of professionalism, teamwork, and guest satisfaction.

Requirements:

• Proven experience in housekeeping supervision, public area management, or hospitality management.
• Strong leadership and organizational skills.
• Excellent attention to detail and cleanliness standards.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.
• Knowledge of cleaning chemicals, equipment, and safety procedures.

• Previous experience in a luxury resort or hotel environment.
• Knowledge of sustainability and environmentally friendly cleaning practices.