KEY DUTIES/ RESPONSIBILITIES:

• Answer and direct all incoming calls  with a high level of professionalism and efficiency.
• Respond promptly to all customer inquiries via all established communication channels.
• Effectively and efficiently resolve all customer complaints.
• Keep records of customer interactions, transactions, comments, and complaints.
• Complete outbound cold calls for the FIP Team.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

• An Associate Degree in Management Studies or related discipline.
• Experience in the BPO Industry and or Sales would be an asset.
• Excellent written and oral communication skills.
• Proficient in the use of Microsfot Office Suite.
• Ability to type at least 35 words per minute.

Kindly submit your applications of interest by December 29, 2025. 

While we thank all candidates for their applications of interest, however, please note that only shortlisted applicants will be contacted.