Job Title: Retail Sales Advisor

Salary: $4000.00

Employment Type: Contract (full-time)

Location: Chaguanas

 

 

Role Purpose

To provide the best in class retail experience with each customer, providing them with solutions and recommendations that will satisfy their telecoms needs, positively memorable and outstanding service every time.

 

Position Summary

An energetic, driven and ambitious individual who enjoys dealing with people on a daily basis will fill this role. A Retail Sales Advisor will find creative and honest ways to meet and exceed sales targets daily, keen about learning new techniques and enjoys working in a fast-paced environment where products are dynamic, people are unpredictable. The Retail Sales Advisor will enjoy thinking on their feet to provide quick sales solutions and problem resolutions.

 

The role is split into a number of job “functions” that the post holder will be required to undertake as and when requested by the Store Manager. The post holder will be required to learn all of these functions and to rotate through these in order to ensure the successful running of the store.

 

JOB FUNCTIONS & RESPONSIBILITIES

Store Greeter

• Be as the “face” of the branch and the company's Retail Brand
• Demonstrate warmth, care and willingness to assist
• Ensure ALL customers who enter the are greeted with a genuine smile or physical acknowledgment even if you are talking to another customer
• Help customers with quick questions and finding their way around the store, without prolonging the conversations.
• Always ask customers their names
• Pass customers onto your colleagues by name
• Show customers how the queue system works
• At quiet moments in the day use demos and live services to attract customers into the store or to gain the interest of customers who are just browsing.

 

Sales Advisor

• Use the company's retail sales cycle to thoroughly explore customer’s needs and help them buy
• Be actively engaging on the shop floor to interact with customers who are seeking help to buy
• Walk the store with customers and demonstrate how devices work in an effort to encourage customers to buy
• Meet and engage customers on the shop floor and away from the desk
• Use questioning techniques aligned to the sales cycle to close sales
• Upsell at every opportunity to achieve and exceed revenue targets
• Attend and participate in all Sales related training
• Use prescribed sales scripts when required
• Ensure sales inventory are stored safely.
• Process all sales transaction efficiently to ensure inventory balances are accurate.
• Report end of shift inventory balances using prescribed tools and processes

 

Service Advisor

• Demonstrate warmth, care and willingness to assist
• Meet and greet all customers with a genuine smile or physical acknowledgment even if you are talking to another customer
• Help customers with quick questions and finding their way around the store, without prolonging the conversations.
• Be actively engaging on the shop floor to assist customers looking for help with their bills or other services
• Spend recommended time explaining to customers how services work
• Assist customers who are experiencing faults with their products and services
• Assist customers with bill queries, account set up and other service activations
• Educate and assist customers who are transitioning from one device brand or Operating System to another
• Proactively seek out customers who need assistance to attentively respond to their concern
• Be patient to resolve customers queries and questions
• Use approved script and protocol to handle difficult or challenging situations
• Make recommendations that will address the customer’s concern and mitigate future service interruptions
• Explain and educate customers on policies e.g. return policies, Service Level Agreements, Terms & Conditions
• Assess customers’ faulty devices to determine repair process

 

Business Advisor

• Set and keep appointments with small business customers to introduce and demonstrate in-store solutions
• Respond to queries from small business customers within chartered timeframes
• Proactively sell and make recommendations to small business customers on products, services and accessories that will enable productivity
• Educate and assist customers who are transitioning from one device brand or Operating System to another

 

Cashier

• Accurately process all customer transactions effectively, in a quick yet engaging manner.
• Look for ways to introduce accessories into the transaction if none have already been discussed.
• Use the customer’s name and thank the customer for their business when saying goodbye, inviting them to return at any time.
• Use cash tills effectively to ensure accuracy.
• Ensure minimum margin of error when handling cash transactions
• Report end of shift cash balances using prescribed tools and processes.

 

ESSENTIAL SKILLS AND QUALIFICATIONS 

• Community college graduate or equivalent Retail experience
• Love and live the company's brand
• Be an advocate of the customer
• Demonstrate a willingness to be of service
• Be passionate about the company's products and services
• Enjoys working with a team
• Enjoys challenges and achieving goals
• Know how to use a computer
• Uses simple and inspiring communication
• Has an impressive sales record
• Respects your team and always deliver what you promise
• Always trying make things better for yourself and your team
• Never settle for second best

 

KEY COMPETENCIES & BEHAVIOURS

 

Delight customers every time

• Demonstrate the company's Retail behaviors with every customer encounter
• Own and resolve your customers problems
• Be alert and always provide the best advice for your customers’ changing needs
• Put yourself in your customer’s shoes and help them to understand which of our products and services are best for them
• Use product knowledge to handle concerns and questions the customers will have
• Use feedback as an opportunity to learn and grow
• Be aware of other customers who need help and advice to efficiently serve everyone

 

Exceed store and personal targets   

• Hit and consistently exceed personal targets and contribute towards store targets
• Use the company's Retail sales cycle to thoroughly explore customer’s needs and help them buy
• Recommend products and services to improve your customers’ experiences and their lifestyles
• Convert customers who are browsing in order to meet sales targets
• Always upsell with apps, data plans or accessories to every customer in order to increase customer satisfaction and achieve sales and store targets
• Observe and share competitor activity with your Retail Store Manager
• Understand impact of your store performance on the wider company strategy
• store, and then approach them with the required company's Retail greeting script
• Engage, advise and delight customers by showing them what is possible with your solutions

 

Store housekeeping and compliance   

• Work with your team members to make sure the store looks great and that display products are working properly
• Work with your team to make sure the store is a safe environment
• Always follow the company's Retail policies and processes
• Consistently achieve administrative requirements for cash and inventory handling

 

Help the Retail Store Manager    

• Make recommendations to improve processes that will improve the customer experience
• Make recommendations to help build a unified team
• Be an advocate of the company
• Perform all other job-related duties as requested by the Store Manager
• Attend all trainings where directed by the Store Manager, and participate fully in all individual performance reviews and discussions
• Participate in a monthly outdoor sales or extended work activities to increase brand and product awareness and sales targets, where required

Education & Experience:

one (1) year of experience in a customer-focused role

Five (5) CXC passes  Mathematics and English included