JOB SUMMARY

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Who Is Alorica?

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day!  We offer the financial stability and growth potential to provide a solid foundation for early career development…and a trendy ambiance to make work a fun space! Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!

Why should you join our awesome team?

As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career.  As an Alorican, you’ll also enjoy additional benefits... 

Benefits:

• Full-time jobs (instead of short-term contracts)

• Transportation

• Performance bonuses

• Educational scholarships

• Professional Development opportunities

• Discounts on local products and services

• Fun cultural and community outreach activities

KEY JOB RESPONSIBILITIES 

• Marketing & sales of products of the client and companys brand.

• Maintain a high level of professionalism.

• Field billing inquiries from customers, activate new service provisions, provide plan upgrade information.

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.

• Maintain diplomacy when addressing escalated matters. 

JOB REQUIREMENTS 

Minimum 

• Education: Minimum high school diploma

• Language: Strong oral communication skills

• Demonstrated problem-solving skills.

• Demonstrated strong familiarity (and aptitude for learning); Critical Thinking ablility, conversational & persuasive.

• Excellent data entry skills in accuracy

• Typing Speed of 25 words per minute

• Ability to maintain the highest level of confidentiality 

Preferred 

• Sales/Marketing experience is a plus (soft skills training is provided if necessary).

• Able to navigate different Internet tabs at the same time(ablility to multi-task).

• Demonstrated strong familiarity (and aptitude for learning) of Microsoft Windows and browner applications.

• Ability to deal with stress & work pressure in fast pace environment.

• Ability to work in a team-fostered environment.