• Ensuring goods are checked in the presence of Drivers/ customers with the dispatcher.
• Ensuring that all goods being dispatched are in good condition, correct quantity and items coincides with the bills to ensure correct goods being dispatched.
• All invoices/delivery notes must be stamped and signed by the duly authorized persons.
• Ensuring that company’s rules and regulations are adhered to.
• Submitting reports and handling discrepancies that cannot be resolved at a junior level and matters that are repetitious.
• Ensuring that employees do not leave the compound with items that were not billed and signed off by you and relevant authority.
• Signing off on all packing slips and invoices being dispatched as the final red ink signature where applicable.
• Reading customer order, work order, or requisition to determine items to be moved, gathered, or distributed.
• Conveying materials and items from receiving or production areas to the designated area for distribution.
• Sorting and placing material or items in a safe area for distribution
• Filling requisition, work order, or request for materials, tools, or other stock items for distribution to drivers or customers.
• Taking walk-in customers orders, providing a sense of customer satisfaction while attending to the customers.
• Marking materials with identifying information
• Opening bales, crates and containers to ensure the correct item and quantity is being dispatched.
• Recording amounts of materials or items received or distributed.
• Weighing or counting items for distribution within warehouse to ensure conformance to company standards.
• Ensuring that trucks and customers dispatching assignments are strategically planned as to ensure all employees achieve an acceptable level of dispatching efficiency.
• Dispatching specific goods according brand, Item number , description , Catalog number and quantity.
• Ensuring that all items received from warehouse are checked (correct item, in good condition and correct quantity) and signed off for.
• Ensuring return items are documented and sent to respective departments for stock or repairs where applicable.
• Ensure that the customers and security personnel signs off on all documents.
• Driving of forklift within the guidelines of its usage.
• Conduct oneself in a manner of professional courtesy, if you are going to be late or not coming for the day, a phone call to the Dispatch Coordinator is mandatory.
•  To communicate effectively with colleagues, supervisors, managers, other company staff.
• To be aware and follow all safety guidelines set forth by the company, HSE Officer and/ or Warehouse Coordinator. (Ensuring safety boots, back straps, eye protection are worn at all times).
• Company Dress Code, in the event one has to deal with customers.
• Ensure MESL policies and procedures are followed as per the Employee Handbook.
• Any other related duties as assigned by the Dispatch Coordinator or Warehouse Coordinator.

QUALIFICATIONS

• High School diploma
• Ability to serve a constant stream of customers at all times
• Ability to deal with people in an uplifting manner
• Ability to solve customer problems

KEY COMPETENCIES

• Detail oriented
• Methodical
• Excellent written, verbal and organizational skills
• Strong customer service skills
• Excellent coordination skills with the ability to multitask.
• Good planner, analytical, observant and excellent people skills

Customer Focus:

Develop strategies to satisfy the customer needs and the ability to influence employees to provide the service.

Strategic Perspective:

Has an excellent understanding of the external and internal environments and our competitive markets.

Communication:

Communicate strategies for a diverse workforce and to manage relationships to accomplish company and departmental goals. Maintain open and consistent communications.

Dimensions and Scope of Role

• Operates within the framework of the Policies and Procedures of the Company.
• Operates within the framework to the job functions as may be required.
• Operated within the framework of the Employee Manual.