Our client, East Caribbean Group of Companies (ECGC) is seeking to fill the position of IT Support Technician.

JOB SUMMARY

The IT Support Technician plays a critical role in maintaining the day-to-day operation of ECGC's IT infrastructure, ensuring that servers, systems, and core technology platforms remain stable, secure, and available to support business operations. Working under the direction of the IT Network Manager, this position combines hands-on technical execution with proactive system maintenance to deliver reliable IT services.

MAIN JOB RESPONSIBILITIES:

• Provide desktop support to end-users within the ECGC environment
• In conjunction with the IT Network Manager, implement and maintain system policies, standards, security measures, and best practices to ensure effective and consistent IT operations across the organization.
• Perform regular maintenance, patching, upgrades, and repairs on servers, operating systems, and enterprise applications to ensure optimal performance and security.
• Assist with the development and execution of backup procedures, disaster recovery plans, and business continuity measures to safeguard organizational data and systems.
• Administer user accounts, permissions, group policies, and access controls across Active Directory and other identity management systems in conjunction with senior members of the IT department.
• Provide technical support to staff for server-related issues, application problems, and system access requests, ensuring timely resolution and minimal business impact.
• Assist with the implementation and enforcement of cybersecurity controls, including antivirus management, system hardening, and vulnerability remediation.
• Advise the IT Network Manager on system capacity requirements, hardware refresh cycles, and technology upgrades to maintain current and effective infrastructure.
• Stay up-to-date with developments in server technologies, operating systems, and systems administration practices to ensure ECGC's infrastructure remains modern and efficient.
• Assist with infrastructure projects including system migrations, software deployments, and network expansions as directed by the IT Network Manager.
• Compile and maintain accurate documentation of system configurations, procedures, and troubleshooting guides, submitting regular reports to the IT Network Manager.
• Assist with maintaining IT asset inventory, including hardware specifications, software licenses, and warranty information.
• Participate in after-hours maintenance windows and provide on-call support for critical system issues as required.
• Perform any other related duties as may be assigned.

KNOWLEDGE, SKILLS, QUALIFICATIONS AND EXPERIENCE REQUIRED:

• Associate’s Degree in Information Technology, Computer Science, or related field
• Professional certifications such as CompTIA A+, Security+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA, are advantageous.
• Knowledge of project management practices, certifications such as CompTIA Project + would be an asset.
• 1–3 years of relevant experience in IT support, systems administration, or network maintenance within a corporate or industrial setting.
• Demonstrated experience providing end-user support (onsite and remote), resolving hardware/software issues, and managing service requests.
• Prior experience in a manufacturing, logistics, or utilities environment would be an asset.
• Strong understanding of computer hardware, software, operating systems (Windows, macOS, Linux), and peripheral equipment.
• Working knowledge of networking concepts including LAN, WAN, Wi-Fi configuration, and IP addressing.
• Awareness of IT service management practices, including ITIL framework and helpdesk operations.
• Understanding of cloud-based applications (e.g., Microsoft 365, Google Workspace) and remote connectivity tools (VPN, RDP, etc.).
• Excellent troubleshooting and diagnostic skills for both hardware and software issues.
• Strong customer service orientation and ability to communicate technical information clearly to non-technical users.
• Ability to manage multiple priorities, respond quickly to incidents, and maintain accurate records of support activities.
• Team-oriented mindset with the ability to collaborate across departments.
• Good written and verbal communication skills.
• Time management and organisational abilities to handle service tickets efficiently.

We wish to thank all applicants for their interest, however, only those favourably considered will be contacted.

Closing Date: December 17^th , 2025