OPERATIONS MANAGER- DRY CLEANER/ LAUNDROMAT

JOB SCOPE: The Operations Manager must be able to manage the employees and ensure accountability within the job environment.

ESSENTIAL JOB FUNCTIONS:

The Operations Manager must be a self-driven individual who is keen on customer service delivery, productivity, and profitability. He/she must have the ability to manage employees to ensure accountability.  The Operations Manager is the face of the business and must be willing to take ownership responsibilities as listed below:

JOB RESPONSIBILITIES:

• Manage and direct the daily operations efficiently in order to maximize profit and minimize costs.
• Review of sales records to ensure accuracy, set sales target and implement actions to achieve set objectives for business development
• Ensure employee compliance guidelines are implemented and enforced
• Supervise the work of the dry-cleaning assistants and other staff.
• Organize delivery services
• Plant Safety
• Responsible for driving high levels of customer satisfaction, retention and growth
• Participate in the screening and selection process for staffing needs of store location
• Ensure that any training procedures and evaluations are adhered to.
• Foster a safe, positive and fair work environment by driving accountability to ensure that company policies and procedures are followed without exception
• Develop employee schedules while adhering to budgeted payroll hours
• Responsible for ensuring payroll is accurate and timely
• Ensure all tools and logs are being used to maintain high levels of efficiency.
• Maintain a continual focus on plant cleanliness and the availability and functionality of ancillary items such as laundry carts, folding tables, etc.
• Enforce safe practices to prevent accidents and injuries inside and outside of the store
• Ensure security alarms and surveillance equipment are operational
• Ensure adequate levels of inventory are in stock are maintained; accurately conducting inventory counts; ensure a good visual presentation of products is always maintained.
• Responsible for ensuring all logs are being used to report equipment and building maintenance issues
• Conduct frequent audits of preventative maintenance tasks.
• Immediately escalating hot water, heating, boiler and other equipment problems; and the ability to troubleshooting equipment problems and performing minor repairs
• Training employees in processing sales and upselling customers
• Continual focus on keeping associated costs low (proper selection of washers/dryers, detergent use, etc.)
• Accurate and honest reporting of all information; immediately notifying COO of any discrepancies
• Responsible for ensuring accurate and timely sales and other information is submitted on a weekly basis
• Execution of initiatives to improve the store financial performance; suggesting ways to improve sales or reduce costs.
• Any other duties that fall within job scope.

 QUALIFICATION & EXPERIENCE:  

• First degree in Business Administration/ Management Studies or similar
• Strong Background in Accounting
• Master's degree, an asset
• Must be able to communicate with Directors, Customers and Associates in a professional manner
• Ability to resolve customer issues/complaints in a fashionable and timely manner
• Minimum of five (5) years working experience in a similar capacity or commercial industrial business.

KNOWLEDGE, SKILLS, AND OTHERS:

• Knowledge of cleaning & Laundering processes
• Good organizational and management skills
• Good business Skills and knowledge of procedures
• Good Customer Service Skills
• Good communication & leadership skills
• Marketing Skills