Location: Montego Bay, St. James (On-site, Full-Time)
Department: Operations / Scheduling
Reports to: Operations Manager
About Us
7Cs Global Workforce Solutions LTD is an SEZ-approved BPO in Montego Bay providing end-to-end logistics support for North American clients. We deliver operational excellence through scheduling, load building, SOP documentation, and transparent reporting that keeps freight moving efficiently.
Role Summary
The Logistics Scheduler & Operations Support plays a dual role in ensuring loads are properly scheduled and in supporting the ongoing development of operational systems and SOPs. This person will manage appointments, assist in building loads, and maintain centralized tracking via SharePoint and Excel to keep leadership informed and operations aligned.
Key Responsibilities
- Schedule and confirm pickup and delivery appointments with shippers and receivers (via phone, email, or portal).
- Assist with building loads in the Transportation Management System (TMS) — ensuring accurate data entry for shipment details, commodities, and routing.
- Maintain and update a central SharePoint-based Excel tracker that consolidates key scheduling requirements and systems access team visibility.
- Track progress and status updates across loads, SOPs, and task ownership to ensure transparency and accountability.
- Support the development, documentation, and improvement of Standard Operating Procedures (SOPs) for logistics and support teams.
- Communicate proactively with carriers, facilities, and internal departments to avoid service failures, missed appointments, or data discrepancies.
- Identify process gaps and contribute ideas for efficiency and standardization.
- Collaborate with Track & Trace, Carrier Sales, and Customer Service teams to keep information synchronized across departments.
Qualifications
- 1–3 years of experience in freight scheduling, operations coordination, or logistics administration.
- Strong knowledge of Excel (filters, pivot tables, formulas, formatting) and comfort working with SharePoint for shared document management.
- Detail-oriented with excellent organizational and communication skills.
- Experience maintaining or updating SOPs or internal process documentation.
- Confident using TMS platforms (such as TAI TMS) and collaborating across multiple teams.
- Professional phone and email etiquette with the ability to communicate clearly with U.S./Canada partners.
Preferred:
- Experience in a logistics or BPO setting supporting U.S. freight operations.
- Familiarity with cold-chain processes, appointment scheduling, or carrier coordination.
- Basic understanding of data visualization or dashboards in Excel or Power BI (a plus).
Work Schedule
- On-site only (Montego Bay, St. James; SEZ facility).
- Monday–Friday, 7:00 a.m.–4:00 p.m. or 8:00 a.m.–5:00 p.m. EST (Some weekends and OT may be required based on freight volumes).
Compensation & Benefits
- Competitive base salary with performance incentives.
- Health insurance and statutory benefits.
- Paid vacation and public holidays.
- Professional development opportunities in logistics operations, analytics, and leadership.
Culture & Values
At 7Cs, we emphasize ownership, accountability, and teamwork. We encourage proactive communication, continuous improvement, and knowledge sharing. Our ideal candidate is reliable, process-driven, and motivated to help systems run smoothly for everyone.