Join our client’s dynamic team and play a key role in managing customer card services, processing payments, and supporting exciting card-related initiatives. If you’re organized, business-savvy, and ready to make an impact, we want to hear from you!
The role and responsibility of the incumbent is to:
• Prepare and process payments to service stations, emailing remittances and preparing invoices
• Process all card requests from customers, create and issue customer letters
• Create accounts for new customers and set up company profiles
• Prepare and submit internal fuel expense reports for company owned vehicles
• Ensure accurate maintenance of customer accounts
• Prepare and apply annual card fees. Activate electronic gift cards.
• Review online payments and entries daily
• Reconcile banking and card portal platforms
• Provide guidance, resolutions and training to customers and service stations relating to card products
• Ensure complaints are resolved effectively and efficiently
• Support the execution of marketing and advertising initiatives for card products
Requirements
• Degree in Business, Accounting, Management or related discipline
• A minimum of 3 years’ related experience
• Work in a bank Card Centre/bank environment would be an asset
• Strong oral and written communication skills
• Innovative mindset and demonstrated ability to work in a team
• Highly organized and deadline orientated
• Results oriented, self-motivated and business focused
• Proficient in Microsoft Office Suite, especially Excel
• Willingness to travel overseas