Job Description – Sorting Supervisor (Night Shift)

Job Title: Sorting Supervisor (Night Shift)
Department: Warehouse
Location: Kingston, Jamaica
Reports To: Managing Director

Job Summary

The Sorting Supervisor (Night Shift) is responsible for overseeing the sorting operations to ensure efficient, accurate, and safe handling of packages. This role requires strong leadership and attention to detail to maintain high standards of productivity, accuracy, and compliance with company policies and safety regulations.

Key Responsibilities

• Supervise and coordinate the loading and unloading of shipments.
• Ensure all incoming and outgoing items are accurately recorded, and promptly identify and report any discrepancies or damaged packages.
• Oversee the check-in, verification, and sorting of packages to ensure accuracy and timely processing.
• Assign tasks, set performance targets, and monitor productivity and quality of work.
• Train, coach, and support sorting staff to promote continuous improvement and adherence to company standards.
• Enforce compliance with company policies and safety protocols within the sorting area.
• Collaborate with other supervisors and management to ensure seamless transfer and dispatch of packages.
• Prepare and submit daily operational reports to management.
• Perform any other duties as assigned by management.

Qualifications & Experience

• Associate degree or diploma in Logistics, Supply Chain Management, or a related field (preferred).
• Minimum of 1–2 years’ supervisory experience in a logistics, warehouse, or shipping environment.
• Strong knowledge of warehouse operations and safety procedures.
• Proficient in Microsoft Office Suite and warehouse management systems (WMS).
• Excellent communication, leadership, and problem-solving skills.
• Ability to work efficiently in a fast-paced, deadline-driven environment.
• Must be available to work night shifts and weekends as required.

Core Competencies

• Leadership and Team Management
• Attention to Detail
• Time Management
• Problem-Solving
• Communication and Interpersonal Skills
• Safety Awareness

Key Performance Indicators (KPIs) and Metrics

 1. Operational Efficiency

KPI: Sorting Accuracy Rate

• ·       Metric: % of packages correctly sorted and dispatched without error on first pass

KPI: Processing Time per Shipment

• ·       Metric: Average time to check-in, verify, and sort packages

KPI: Throughput Volume

• Metric: Number of packages sorted per shift

KPI: Minimal Transfer of Packages Between Branches

• Metric: Number of misrouted packages per month

 2. Quality & Compliance

 KPI: Discrepancy Rate

• Metric: % of shipments with discrepancies (e.g., missing, misrouted, or damaged items)

KPI: Compliance with Company Policies & Procedures

• ·       Metric: Number of compliance breaches or audit findings per quarter

KPI: Damages to Packages Minimized

• Metric: Number of packages damaged during handling, loading, or offloading

 3. Team Management & Retention

KPI: Team Productivity

• Metric: Average number of packages sorted per staff member per hour
• ·       Target: Meet or exceed departmental benchmarks

KPI: Team Retention Rate

• Metric: Percentage of sorting team retained per quarter

KPI: Training Completion Rate

• Metric: % of sorting team trained in safety, handling, and process updates

4. Safety & Compliance

KPI: Safety Compliance

• Metric: Number of incidents or near-misses per quarter

KPI: Safety Audit Scores

• Metric: Compliance score received in internal safety inspections

 5. Reporting & Communication

 KPI: Timely and Concise Reporting

• Metric: Daily operational reports submitted on time and free of errors

KPI: Issue Resolution Rate

• Metric: Average time taken to identify, report and resolve operational issues (e.g., damaged or missing packages)