Job Title: Corporate Trainer 

Location: Cazoumar Freezone, Montego Bay, St. James

Employment Type: Full-time

Position Summary:

The Corporate Trainer will be responsible for developing, implementing and managing comprehensive training initiatives across the organization. This role ensures that all employees are equipped with the necessary knowledge, skills, and competencies to perform effectively and in alignment with company standards. The Corporate Trainer will also provide leadership and guidance to the internal training and Quality Assurance (QA) teams, ensuring consistency in delivery, measurement and continuous improvement of training standards.

Key Responsibilities:

• Develop and execute a comprehensive training strategy aligned with the company’s vision, goals and growth objectives.
• Create effective training programs for global campaigns, including new hire onboarding, client process training, leadership development and refresher sessions. 
• Partner with the Operation Managers and Human Resources to identify training needs and performance gaps. 
• Collaborate with clients to ensure seamless transition of new programs or process updates. 
• Design, deliver and evaluate training programs using effective learning methodologies, including classroom, virtual, and blended formats.
• Collaborate with QA to monitor the quality and performance outcomes of training programs.
• Ensure training and QA processes align with company standards and compliance requirements.
• Support continuous development of internal training and QA staff through mentorship and coaching.
• Manage training budgets and resources as needed.
• Develop and update training materials, manuals and SOPs to ensure relevance and standardization.
• Foster a culture of continuous learning and professional growth within the organization.

Qualifications:

• Bachelor’s degree in Education, Business Administration, Communications or related field
• 3–5 years of experience in BPO industry, corporate training, learning & development, or a related role.
• Proven experience leading training programs and/or QA teams.
• Strong understanding of learning principles, instructional design and facilitation techniques.
• Excellent communication, presentation and interpersonal skills.
• Proficiency in Microsoft Office Suite, eLearning tools, virtual training platforms and Learning Management Systems (LMS).
• Professional certification in training or education would be an asset.
• Analytical mindset with the ability to interpret data and translate insights into training strategies. 

What we offer: 

• Opportunity to shape training excellence across a global BPO network. 
• Collaborative, fast-paced environment with cross-functional exposure. 
• Career growth in training leadership and operational development. 
• Competitive compensation and benefits package.