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JOB SUMMARY

We are seeking a Tier 1 Tech Support specialist to join our team. The ideal candidate should be fluent in Spanish and will have prior experience in troubleshooting technology and be able to provide email, voice, and chat support to customers in the US and Canada. If you have a passion for helping others and a knack for solving technical problems, we would love to hear from you! Apply today to join our team and help us provide top-notch support to our customers.

Benefits

• As a valued member of our team, you will enjoy a comprehensive benefits package that includes:

  • Full-time employment with the stability and security of a long-term position, rather than short-term contracts.
  • Transportation to and from work, making your daily commute easier and more convenient.
  • Performance bonuses to reward and recognize your hard work and contributions to the company.
  • Professional Development opportunities to help you grow in your career and achieve your goals.
  • Fun cultural and community outreach activities to foster a sense of connection and engagement with our colleagues and the wider community.

  We are committed to supporting our employees in all aspects of their lives, both personally and professionally. Join us today and experience the many benefits of being part of our team!

KEY JOB RESPONSIBILITIES

• As a Technical Support Representative, you will be responsible for providing exceptional customer service to our customers. Your primary duties will include:

  • Answering incoming calls from customers in a professional, polite, and courteous manner.
  • Providing technical support by walking customers through troubleshooting steps and offering suggested solutions and resolutions to their questions and problems.
  • Accurately documenting all interactions and updating records in our required systems to ensure that customer information is up-to-date and accurate.
  • Maintaining diplomacy when addressing escalated matters, ensuring that all customers are treated with respect and their concerns are addressed in a fair and timely manner.

JOB REQUIREMENTS

Minimum

• Age: Must be 18 years or older.
• Education: Spanish certification (if not a native speaker).
• Customer Service: Must have a passion for providing quality customer service.
• Communication Skills: Must have proficient verbal and written communication skills.
• Language Proficiency: Must be fluent in Spanish.
• Problem-Solving Skills: Must have demonstrated problem-solving skills.
• Technical Skills: Must be tech-savvy, with prior technical exposure or demonstrated interest.
• Typing Speed: Must have a typing speed of at least 35 words per minute.
• Confidentiality: Must have the ability to maintain the highest level of confidentiality.
• Teamwork: Must be able to work effectively in a team-fostered environment.

Preferred

• Previous Technical Support experience is a plus, as it demonstrates your ability to provide effective assistance to customers with technical issues.
• Previous Call Center experience is also desirable, as it shows that you are comfortable working in a fast-paced, customer-focused environment.