Customer Focus: Has a strong understanding of the ‘gold’ standards service requirements and the significance to the success of the business; Demonstrates a willingness to respond promptly to internal and external needs. Personal Attributes: Uses initiative and demonstrates a positive work attitude, self-confidence and high level of energy; Is well motivated to perform with minimum supervision; Accepts change positively and adjusts to the demands of the job; Reports to work punctually and regularly; Displays honesty, high level of confidentiality and credibility in work situations. Team Player: Performs role assigned in the interest of the team’s success as against individual concerns; Conveys appreciation to other team members and allows others freedom to contribute to group projects. Communication: Communicates in a logical and organized manner; communicates well with all levels within the organization Business Awareness: Understands the wider business environment in the context of delivering short-term value; Ability to deliver results which add value to the department and to the Corporation. Problem Solving: Is able to analyze data and suggest solutions to problems to allow for efficiency and quality improvements within the work unit. Integrity: Displays honesty, and credibility in relationships and work situations, consistent with the Corporation’s values and principles e.g. sets good example, ethical conduct. |