Position Purpose

The Manager, Recoveries drives and manages the Bank’s Collection and recovery strategy across all mortgage portfolios. This role is responsible for developing and implementing innovative and compliant delinquency controls and strategies that align with the Bank’s business objectives and risk appetite to achieve positive customer outcomes and mitigate risk of loss. This role provides strong direct support to the Senior Manager I, Operations and Servicing to contribute to the effective performance of the Operations and Servicing Department.

 Responsibilities

• Operational: Drives and Manages the Bank’s recoveries, collections and delinquency management strategies; Manages the Recovery process for non-performing portfolios; Conducts operational reviews and analyses trends
• People: Drives a high-performance culture for the department; Communicates, collaborates and exchanges information with internal stakeholders; Manages Relationships with External Stakeholders
• Strategic: Provides strategic advice to improve customer satisfaction, customer retention, and customer experience while mitigating the risk to the organisation of delinquent accounts.
• Reporting: Prepares, reviews, and submits reports as required by the Company and Regulatory Agencies

 Knowledge and Skills:

• Extensive knowledge of mortgage portfolio underwriting practices and administration, recovery strategies and processes, regulations and best practices for the management of impaired assets.
• Extensive understanding of credit risk principles and workout strategies for non-performing residential mortgages, project finance and commercial lending.
• Extensive negotiation and conflict resolution skills
• Knowledge of financial products and collateral types including legal descriptions and document types.
• Extensive knowledge of systems to be used in portfolio maintenance, delinquency control, and collections activities (e.g. Signature UI and VQue/Web Collect, MIRTs, Nautilus systems)
• Extensive knowledge of Company’s business, products and the competitive framework of the industry
• Expert ability to critically review delinquent accounts.

Minimum Requirements

• Bachelor’s degree in Finance, Business Administration or related field.
• Post graduate certification / certification in delinquency management, collections and recoveries credit analysis and credit structuring.
• A minimum of 5-7 years’ progressive experience in credit risk assessment and recovery strategy and restructuring for routine and high-risk complex credit facilities in a bank or financial institution.