Job Summary
We are seeking a detail-oriented and analytical Back Office Support Specialists to join our dynamic team. In this role, you will be responsible for managing key back-office operations, including complaint investigations, credit bureau reporting, and resolution support for bankruptcy and fraud notifications. This position plays a critical role in ensuring compliance, customer satisfaction, and efficient resolution of consumer-related inquiries and disputes.
Key Responsibilities:
- Complaints Investigation:
- Investigate consumer-related complaints submitted against the client.
- Manage the intake and research of written and verbal complaints.
- Monitor and assist in the daily complaint handling process to ensure an optimal consumer experience.
- Credit Bureau Reporting:
- Research and resolve consumer-initiated inquiries and disputes received via e-Oscar.
- Utilize provided resources and tools to take appropriate actions based on investigation results.
- Resolutions Support:
- Provide back-office support for handling bankruptcy and fraud notifications.
- Collaborate with internal teams to ensure timely and accurate resolutions
Requirements:
- Minimum of 1 year experience performing quality assurance in a call center environment preferred but not required.
- Previous experience in complaint handling, credit bureau reporting, or resolutions support preferred, but not required.
- At least 5 CXC or GCE subjects, inclusive of English and Math
- Exceptional listening and analytical skills.
- Strong written communication skills. Excellent grammar, spelling and sentence construction
- Must be able to effectively communicate with agents, internal departments, and management
- Professional demeanor, dependable, and able to maintain confidential information
- Proficiency in Microsoft Office Suite programs required
- Strong research, analytical, and problem-solving skills
- Detail-oriented
- Ability to work independently
Employees enjoy the following benefits:
- Free Wi-Fi
- Annual merit pay increases
- Pension retirement plan with contributions from Radius
- Free transportation
- Excellent opportunities for advancement
- Contests prizes & giveaways
- Health, Dental, Vision, and Life Insurance
- Permanent employment (no contracts)
Please note these are non- phone, non-commission roles
ALL CANDIDATES MUST BE ABLE TO PASS A CRIMINAL BACKGROUND CHECK AND DRUG TEST