We’re seeking a dynamic and experienced Senior Operations & Facilities Manager to lead strategic and day-to-day operations across our automotive division. This role is pivotal in driving operational excellence, ensuring facility compliance, enhancing customer satisfaction, and safeguarding company assets. The ideal candidate will be a proactive leader with a strong background in automotive operations, facilities management, and team coordination.
Key Responsibilities
Operations Leadership
- Oversee daily operations across sales, service, parts, and support departments.
- Develop and implement systems and workflows to enhance efficiency and customer experience.
- Lead continuous improvement initiatives to streamline processes and eliminate bottlenecks.
- Manage resource allocation including personnel, equipment, vehicles, and tools.
- Conduct internal audits and ensure compliance with health, safety, and regulatory standards.
Facilities Management
- Ensure all facilities meet environmental, safety, and industry standards.
- Supervise vendor contracts for maintenance, utilities, and facility services.
- Oversee building maintenance, repairs, and upgrade projects (electrical, mechanical, HVAC).
- Manage inventory and disposal of surplus property.
- Ensure compliance with environmental and government regulations.
Sales Strategy & Support
- Drive sales performance through quota setting, market analysis, and team development.
- Oversee showroom standards, vehicle inventory, and customer service protocols.
- Collaborate with marketing and finance to identify growth opportunities.
- Monitor competitor activity and adjust strategies accordingly.
- Support B2C and B2B engagement through trade events and loyalty initiatives.
- Analyze sales trends to guide inventory and marketing decisions.
- Resolve customer complaints and represent the company at industry events.
Loss Prevention & Risk Management
- Develop and enforce asset protection procedures.
- Lead investigations into theft, fraud, and policy violations.
- Analyze loss prevention reports and implement corrective actions.
- Train staff on risk mitigation and inventory control.
- Collaborate with law enforcement and external investigators as needed.
Security Oversight
- Manage physical security operations including surveillance and access control.
- Supervise the security team, including hiring, training, and performance evaluations.
- Conduct regular audits and inspections to identify risks and ensure safety.
- Maintain incident reporting and communication protocols.
Automotive Service Support
- Review service KPIs and work orders to ensure quality and profitability.
- Ensure alignment with manufacturer guidelines and warranty compliance.
- Collaborate with Service Managers on workload distribution and technician performance.
Qualifications & Skills
- Minimum 8 years of experience in operations and facilities management.
- Proven leadership in managing multi-site teams and delivering results.
- Strong knowledge of automotive sales and service operations.
- Excellent communication, organizational, and interpersonal skills.
- Proficiency in operations, facilities, and sales management software.
- Financial acumen with experience in budgeting, forecasting, and P&L management.
- Familiarity with occupational health, environmental, and safety standards in the automotive industry.