JOB SUMMARY

The SME Telesales Agent will be responsible for selling Amplia’s suite of SME products and services directly to potential customers via phone and other communication solutions. 

MAIN RESPONSIBILITIES

• Accountable for the growth of new business customers.
• Accurately record prospect information and maintain database.
• Accurately record customer orders and application forms and prepare business contracts.
• Achieve sales objectives while providing the highest level of customer satisfaction.
• Responsible for executing sales strategies to receive new customer business through registration and sign-ups via outbound calls.
• Perform cold calls to introduce customers to new business packages.
• Prepare RFPs for relevant services for prospective clients.
• Provide relevant responses to customers’ concerns, service requests and enquiries.
• Work in partnership with all other departments to continually increase revenue and meet objectives.
• Assist with the preparation of bids as needed.
• Perform any other duties and responsibilities as required.

 MINIMUM JOB REQUIREMENTS

• Minimum of 5 CXC/GCE O 'levels including Mathematics and English Language.
• Minimum of 2 years’ experience in a Tele - Sales environment.
• Previous experience in a customer service environment.
• Proven track record of meeting sales target.
• Available to work on weekends and public holidays.
• Excellent communication and interpersonal skills.
• Industry knowledge will be an asset.
• Must be in possession of a Police Certificate of Good Character.