SCOPE OF JOB
As part of the growth and development plans for the SME Resource Center, the SME Resource Centre Officer will act as a partner to our SMEs, journeying and helping them throughout their entire business life cycle. He/She will manage relationships by consistently delivering exceptional client care, in keeping with JMMB’s Client Partnership standards. This will be achieved by consistent monitoring, reporting, coaching and developing our SME clients to accelerate their businesses. He/She will also play a key role in the execution of strategies aimed at growing the loans and deposit base of the bank with JMMB’s SMEs.
The SME Resource Centre Officer will also be responsible for managing a key project (see reference below). Specifically, he/she will support with the implementation and delivery of these projects to JMMB’s SME clients to bolster our clients’ growth across the Group.
MAIN DUTIES & RESPONSIBILITIES
Sales Support
- Identify SMEs who would benefit from the JMMB SME Resource Centre
- Spearheads the development of activities to acquire and grow JMMB’s SME Portfolio in loans, deposits, investments, insurance and capital markets in accordance with the approved strategic plan and general leadership directives
- Provide support and represent JMMB in SME forums and discussions as assigned to help build profitable relationships with potential and existing clients in the SME sector (e.g., giving brief speeches, making presentations)
- Ensures that the service delivery and management of our SME client experience across several business lines is in keeping with agreed service standards and client experience guidelines
- Onboard, build and manage your own pipeline, targeting companies in selected industries who are set for acceleration
- Have the financial acumen to understand the market and coach clients based on their business needs
- Promote the JMMB’s philosophy of the Vision of Love and its unique culture.
- Is engaged in the transformation process for the continuous improvement of the JMMB and its associated companies.
- Effective time management to drive the end to end process, progressing the company through the required stages
Strategy
- Facilitate a network of support for SMEs channeled through the Center. Works with the Group SME Resource Center Lead preparing SMEs to access appropriate solutions across JMMB Group
- Creates and updates content for use in the SME Resource Center with:
- Keeps abreast of and analyses internal, external, local and international factors likely to pose “threats” or “opportunities” in the SME Sector and works with the Resource Center Lead to create strategic plans to boost JMMB’s foothold in the SME Market space
- Build and maintains SME Calendar of events to be shared with SME clients’ monthly
- Builds and maintains our SME Resource Centre Club and SME Directory monthly
- Bank of information with all interactions to ensure knowledge transcends throughout the organization
- Tools for the creation of Financial Statements, Business Plan Development etc, as requested by clients
- Assist with creating newsletters for disseminating information and educating our SME clients quarterly
- Build and maintain partnerships with outside institutions who have programs targeted towards helping SMEs
- Keep abreast of the sector by attending all relevant workshops, seminars or events targeted towards SMEs
Client Management
- Give advice to Clients that excites, empowers and guides him/her/them in planning to achieve their financial goals, through but not limited to the following activities:
- Interviews the Client to ensure there is a clear picture of the Client’s financial savvy, status and goals
- Distinguishes and explains the differences between the products/services of JMMB Group of Companies with that of perceived competitors.
- Coaching the client with the resources available in the Centre
- Refers the client to outside partners after conducting a needs analysis for the Client, preferably among JMMB’s business partners, as is necessary and follows-up on referral to ensure Client’s need was met, or takes appropriate action to re-direct Client.
- Monitors the client’s progress with outside partners until they are ready to be offered Financial solutions from JMMB
- Demonstrate a detailed understanding of the customer’s pain points and continuously work to ensure that these are addressed at each stage of the customer journey interaction
- Strict adherence to the Group’s guidelines governing SME Financial Planning Conversation
- Demonstrate thorough knowledge of the Group’s Financial Solutions, the benefits of each and the profile clientele for which each solution is best fitting
- Expert knowledge of the range of financial solutions available to assisting SMEs to grow their businesses and become financially empowered
Special Projects
Apart from the above mentioned, each SME Resource Centre Officer will be responsible for managing a special project within the SME Resource Centre. These special projects include:
- Stakeholder Relations
- Private Equity
- Learning & Development
EDUCATION, TRAINING & WORK EXPERIENCE REQUIRED:
- BS Degree in Business
- Experience in coaching and working with small businesses owners, entrepreneurs
- Experience in a fast moving and results oriented organization
- Team player in a culture that values and rewards innovation, professionalism, strong ethics, entrepreneurial thinking and fun
- Experience working directly with entrepreneurs and related programs
- Successful revenue generation and strong negotiation skills.
- Excellent oral and written communication skills. Skilled in the use and interpretation of non-verbal communication.
- At least 3 years work experience in finance, business, marketing, customer service, sales or other related fields
- High level of proficiency in the use of computers, including databases, CRM, spreadsheets and presentation programmes.