Location: Courts Jamaica Ltd. (Islandwide Locations)
Reports To: Technical Services Manager / Assigned Supervisor

Job Summary:

The Servi Tech Technician is responsible for the diagnosis, repair, installation, and maintenance of appliances, electronics, and furniture sold by Courts Jamaica Ltd. The technician ensures timely and high-quality service delivery while maintaining professional conduct and compliance with company standards.

Key Responsibilities:

• Respond to service calls within 24 hours and provide diagnosis and parts requisition within 48 hours.
• Complete repairs not requiring parts within 48 hours; repairs requiring parts must be completed within 48 hours of part receipt.
• Submit accurate part requisitions with serial numbers and photos as required.
• Perform repairs at customer premises when necessary, especially for non-transportable items.
• Ensure safe and clean transportation of products and parts.
• Return repaired items in good working condition, clean, and with all accessories.
• Obtain customer signatures and submit pre/post-repair photos.
• Maintain a professional appearance and courteous behavior at all times.
• Display company-issued ID and comply with Unicomer’s Code of Ethics.
• Attend mandatory training sessions and maintain flexible availability, especially during peak seasons.
• Provide a 3-month warranty on all repairs, excluding user-related faults.

Performance Expectations:

• Timely updates and communication with the Service Department.
• Accurate documentation and adherence to spare part requisition procedures.
• Compliance with safety regulations and technical standards.
• Accountability for workmanship, including third-party claims and warranty denials due to incomplete documentation.

Qualifications:

• Proven experience in appliance or electronics repair.
• Technical certification or equivalent experience.
• Strong diagnostic and problem-solving skills.
• Ability to work independently and manage time effectively.
• Clean police record and valid identification.