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Customer Service Representative - Part Time (Caymanas Park)

St. Catherine
Not disclosed
Permanent full-time
Updated 04/10/2025

CUSTOMER SERVICE REPRESENTATIVE

Supreme Ventures Gaming Limited, a subsidiary of Supreme Ventures Limited is seeking to identify a suitable candidate to fill the role of Customer Service Representative (Part Time) in our Caymanas Park location. If you believe you have what is required to be a part of #TeamSupreme apply by the latest October 11, 2025. The Customer Service Representative (Part Time) will be responsible for the sale of our gaming, betting, and lottery products, as well as the provision of exceptional customer experience to our clients.

Key Functions:

Always provide a positive experience for all customers in keeping with established company standards for service delivery.
Record bets accurately, i.e., ensure that wagers placed are on the correct horse at the correct racetrack, in the correct pool, and for the correct amount.
Verify win tickets and pay correct dividends to customers as per terminal receipt.
Refund punters on presentation of tickets for horses scratched.
Reconcile tilt, prepare the necessary paperwork, and return cash on hand to the supervisor.
Complete variance form concerning discrepancies identified.
Ensure that the betting terminal and workstation to which you are assigned are sanitary at the end of the shift.
Escalate customer issues that cannot be resolved by you to the Supervisor promptly.
Work collaboratively and effectively with other team members.
Adhere to all company policies and standard operating procedures, including the anti-money laundering policies (AML), Proceeds of Crime Act (POCA), and Cash Management Policy. Always reporting suspicious activities.
Perform any other job-related duties that may be assigned by the Head of Department or designate

Knowledge, Skills, and Experience Required:

Three (3) CXC/CSEC passes or equivalent; English and a numeric subject must be included.
Cashiering Experience
One year’s Customer Service Experience in similar capacity
Excellent interpersonal, verbal, and written communication skills
Cash handling
Customer Service attitude and experience
Keen eye for detail

Application Deadline: October 11, 2025

We thank all applicants, however only shortlisted candidates will be contacted.

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Are you available and willing to work on weekends, public holidays and on late-night shifts?

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Do you have a minimum of 3 O’level/ CXC subjects including Mathematics and/or Accounts and English?

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How many years of experience do you have as a Cashier?

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Do you have experience with the sale of lottery games or betting sales?

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