Summary
The trainer will ensure that the training programs for the client are effectively disseminated to new hires, supervisors, and management staff. The trainer is also responsible for professional development, on-going training and customer service training of staff members.
Essential Functions
- Staff member training and professional development.
- Training of new hires in all facets of customer service for our clients.
- Provide training on client systems, scripting, client procedures and collection regulations.
- Research and evaluate training methodology for entry level and current management positions.
- Participate in regular meetings and communicate opportunities for process improvements.
- Administrative and quality assurance duties such as attendance tracking, payroll, call monitoring and delivering coaching/feedback.
- Facilitate training via classroom (stand and deliver) and virtual (virtual training software) methods.
- All other duties as assigned.
Qualifications & Skills:
- Two to five years of training experience is required, preferably in a call center environment or closely related field.
- Tertiary level education preferred.
- Strong knowledge of education and training techniques preferred.
- Exceptional coaching techniques.
- Outstanding leadership and presentation skills.
- Ability to teach and support company policies and standards.
- The ability to effectively communicate and disseminate training and development materials to both agents and support staff.
- Proficiency in Microsoft Office Suite programs.
- Excellent attendance record.
- Must be very flexible to work evening, weekends and public holidays.
Benefits
- Competitive salary
- Annual Merit Pay Increases!
- Pension Retirement Plan with contributions from Radius!
- Health, Dental, Vision, and Life Insurance
- Paid Time Off
- Free Wi-fi
- Free Transportation
Schedule: Full Time/ 5-day work week
MUST BE ABLE TO PASS A CRIMINAL BACKGROUND CHECK AND DRUG TEST