Customer Service Specialist Needed - Onsite Montego Bay
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
Requirements:
- Government issued ID (Passport, Driver’s License or Voter's ID card)
- NIS
- TRN
- Birth Certificate
- Proof of Qualifications (High School Certificate, three (3) or more CXCs including English & Mathematics or Heart Level 2 or above certificate)
- Typing Speed Requirement 20WPM
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized and communicated in a warm empathetic manner.
Benefits:
- Company paid Health and Life Insurance
- Onsite clinic (nurse and doctor) ***
- Extended transportation to and from Lucea, Savanna-La-Mar and Falmouth***
- Transportation to and from downtown Montego Bay***
- Paid training
*** Applicants must be at least 18 years of age, present valid Government issued photo ID, TRN, NIS, Birth Certificate, Original Proof of Qualifications, must have a clean Police record(company-paid) and may be subject to drug screen