Key Responsibilities:

Windows Server Management

• Install, configure, and maintain Windows Server operating systems, both physical and virtual;

• Proactively monitor server performance, identifying bottlenecks, and optimizing resource allocation; • Diagnose and resolve server-related hardware and software issues;

• Implement and maintain security protocols, managing user access, and ensuring compliance with security standards;

• Implement and manage data backup and recovery;

• Apply regular software and security updates to maintain system stability and security;

• Create and maintain technical documentation for server configurations, procedures and troubleshooting steps.

Fortinet Support

• Diagnose and resolve technical issues related to Fortinet products, including firewalls, switches, and wireless solutions;

• Maintain and troubleshoot Fortinet devices;

• Maintain security policies and procedures to protect the network infrastructure from cyber threats;

• Monitor network performance and security, and identify potential issues;

• Create and maintain documentation for network configurations, troubleshooting procedures, and security policies.

SAP Administration & Support

• Address user issues and provide timely support for SAP-related problems;

• Manage user accounts, roles, and authorizations within the SAP system;

• Create and maintain user documentation;

• Configure SAP systems to support business processes;

• Continuously monitor and enhance SAP system performance and conduct the necessary maintenance.

Enterprise Anti-Virus Support

• Diagnose and resolve issues related to the enterprise antivirus software, resolving conflicts with other software, and addressing performance problems;

• Ensure the antivirus software is properly configured, updated, and maintained to provide optimal protection against threats;

• Create and maintain documentation related to the antivirus software;

• Generate reports on antivirus performance and threat activity.

Information Security

• Safeguarding company data by implementing security controls, monitoring for security incidents, and responding to threats.

Disaster Recovery

• Maintain disaster recovery plans, updating and testing them regularly to ensure business continuity.

Key Competencies:

• Effective leadership skills;

• Strong technical knowledge and expertise;

• Detail-oriented;

• Excellent time management skills;

• Effective oral and written communication skills;

• Excellent problem-solving skills.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field

• Minimum of 3 years of experience in technical support or IT infrastructure management