Management of Reports/Screens/files
• Ensure that various reports are completed as required to include but not limited to: Outstanding
Bookings, Outstanding Deliveries, Delivery notes printed and not notified, Delivery differs from
Agreement, Capture Report, Merchandise Report.
• Review Outstanding Cash Balances report on a weekly/monthly basis to ensure that all accounts are
acted upon

Stock Management
• Receive stock from suppliers, warehouse
• Process STN’s and GRN’s and action relevant reports and reconciliations.
• Ensure timely preparation and submission of variance reports, perpetual stock reports etc. to
Inventory Control Department.
• Coordinate the stocktaking activities of the branch in accordance with company policy.
• Ensure that stock losses are kept at a minimum and within loss target

Customer Care
• Ensure that customers receive service that consistently exceeds their expectations
• Ensure customer complaints are dealt with efficiently and in the best interest of the customer and
Courts
• Foster team spirit among staff to ensure that the goals of the Internal Charter are achieved
• Sanction all refunds

Merchandising of Store
• Update, print and place tickets on items
• Ensure that the guidelines relating to tagging are adhered to e.g. Manager’s special, spiffs, regular
price tags, Point of Sale (POS) stickers etc.
• Ensure compliance with stock allocation, monitoring this on a weekly basis.
• Ensure conformance with established housekeeping and Visual Merchandize standards

Cash Management
• Ensure that the cash is banked according to the company’s procedures.
• Oversee the efficient management of the cashiering process
• Authorize delivery for goods purchased

People Management
• Effectively lead, motivate and manage performance of the Optical Service Representatives (OSRs)
• Work in collaboration with the Human Capital Team, Optical Area Manager/Chain Optical Manager
and Optometrist to Identify and address training and development needs and ensure access to relevant
tools and materials
• Conducts Weekly Reviews of OSR’s.

Dispenser Duties:
• Explains prescriptions and recommends eyeglass frames and lens treatments based on their
prescription, vision needs and style preferences to ensure that they make the best choice
• Creates work orders for the laboratory and follows up to ensure that jobs are sent within the agreed
time frame
• Conducts quality checks on all finished eyeglasses upon receipt from the laboratory to ensure accurate
prescriptions, measurements, alignment and absence of scratches; and makes adjustments if
necessary
• Uses optical machines to obtain accurate measurements of patients' eyes and ensure that the frames
or lens are compatible with the prescription
• Repairs or re-fits broken eyeglass frames to guarantee sustained customer satisfaction
• Educates patients about fitting contact lenses and eyewear to ensure that they know how to care for
their contact lenses
• Creates and maintains dispensary reports outlining all jobs sent to the lab to ensure that accurate
payments are made in a timely manner

Other Duties
Ensure the store exceeds sales targets and KPI’s set
• Planning and execution of Outreaches
• Responsible for distribution of Promotional items and information to staff
• Schedule and ensure all staff attends training sessions on time
• Performs any other duties assigned by the Area Manager/Chain Manager

OB SPECIFICATIONS

QUALIFICATIONS/EDUCATION AND EXPERIENCE:
• Degree in Business Administration/Management Studies or any other related field
• A minimum of 3 years working in the field of Optical Dispensing and managerial experience.
• Experience in a retail sales environment will be an asset
• Certificate in Microsoft Office

KNOWLEDGE, SKILLS AND ABILITIES:
• Competent in optical adjustments, repairs, prescription interpretation and quality assurance
• Excellent customer service and interpersonal skills
• Ability to present reports and recommend strategies, maintains a high standard of honest
and ethical behaviour.
• Excellent written and oral communication skills and the ability to cope well in a high
demand and stress related environments
• Possess a ‘hands on’ approach with a view to resolving the issues that are negative to the store.
• Sound decision-making, analytical and conflict resolution skills
• Possess leadership, coaching and team building skills.
• Positive attitude towards work
• Ability to use own initiative and work independently
• Team player
• Ability to operate effectively with minimum supervision