PRINCIPAL PURPOSE OF JOB/ JOB SUMMARY:
The Zone Supervisor is directly responsible for achieving or exceeding set sales targets while maintaining a sound relationship with all customers on their route. Managing accuracy of delivery to customers to ensure freshness and zero out-of-stock while reducing returns and unsold items is a key component of the scope of their responsibility.
This is accomplished through a team of, Route Sales Leaders and their Route Sales Assistants and Merchandizers. Routing of vehicles is also a part of their responsibility to improve efficiency.
ESSENTIAL DUTIES & RESPONSIBILITIES
MAIN OBJECTIVES | PERFORMANCE AREAS/RESPONSIBILITIES |
| |
Sales | - Meets and/or exceeds sales targets.
- Calculates accurate quantities of products to pack shelves to ensure availability of products.
- Starts and ends workdays with Salespersons.
- Reports Daily on Missed stops, returns, and unsold goods.
- Ensures adequate frequency of delivery of fresh products.
- Monitors and manages unsold products.
- Monitors and manages stale dated quantities.
- Identify opportunities to grow sales and meet sales targets.
- Increases customer base/new customers.
- Ensures proper merchandising of products in stores.
- Participates in all Marketing ventures.
- Responds to the sales team on all crisis and resolve issues on the spot
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Customer Relations | - Maintains good customer relationships with store managers and all levels within the supermarket.
- Must develop and maintain a detailed list of ALL customers in delegated regions.
- Provides customer visitation log Weekly.
- Monitors scheduled delivery of products to ensure customer satisfaction
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Competitive Intelligence | - Provide feedback on product quality.
- Provide feedback on competitive products in the market.
- Provide feedback on the competition with recommendations.
- Provides support to the Marketing department in ALL Marketing programs.
- Provides support in the research and data collection managed by the Marketing department
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Logistics | - Review the delivery route stop report.
- Must be able to train and operate the handheld computer for delivery.
- Motivates team members.
- Implements rerouting to improve efficiency and improve customer service.
- Manages rotation of salespersons
- Completes timely weekly/monthly reports
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Administrative | - Must be aware of Collection status to avoid customers’ accounts being restricted and to ensure customer relations.
- Manage collections.
- Able to fill in for Route Sales Supervisor completing all duties.
- Attends Meetings
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| - Any other related tasks
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EDUCATION AND EXPERIENCE REQUIREMENTS
- Over 4 years of sales experience at a senior level in a similar capacity
- Associate Degree or higher in a related field
- Business Management training
- Proficiency in Microsoft Word, Excel, and PowerPoint
KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS
- High level of honesty and integrity
- Self-motivated
- Ability to work independently
- Good logistics skills
- Strong customer service oriented
- Ability to operate a hand-held computer
- Mature and responsible
- Ability to communicate effectively
WORKING CONDITIONS
- May include lifting of heavy products, possibly up to 30lbs in weight
- Travelling long distances
- Exposure to variable weather and traffic conditions
- Long hours, including evenings and weekends may be required to meet deadlines.