Job Summary

The general purpose of this position is to dispatch, monitor alarms and handle system issues

Key Activities & Responsibilities     

. Monitor alarm and alerts received via the various platforms

. Monitor and manage dispatches assigned to various response team via the Now Force App

. Process incoming alarm signals with accuracy and verify authencity

. Recognize and differentiate signals by alarm code

. Contacting and dispatching security forces or other designated response services, security officer, liaison, contact person if contact cannot be made with client

. Escalate issues to relevant persons as directed by operating procedures

. Follow up on dispatched alarms to ensure resolution in a timely manner and inform the client of the team’s findings

. Coordinating assistance for the client in the event of an emergency.

. Review client information, alarm history, zone information

. Operates the Central Station two-way radios, phones and software using the appropriate guidelines

. Making periodic calls to customers to test panic button

. Recording and reporting incidents, maintenance and customer issues for immediate action

. Check all work tools at the start of each shift to confirm operational status

. Troubleshoot system technical issues reported or found

. Audit response team tracking device to ensure they are working

. Conduct welcome calls for new clients and update the client spreadsheet

. Create Geo Fence for all new locations

. Verify ATM disarming

. Carry out any other assigned task with priority given to iProtect related matters

Qualification & Experience

. Degree in IT or computer related field of study

. Customer Service

. Computer efficient – Microsoft Word, Excel and the ability to enter data efficiently and accurately

 Knowledge & Skills Required

. Ability to communicate effectively both orally and in writing

. High attention to detail

. Knowledge of Microsoft Office Software

. Organized, logical and willing to adapt in a fast-paced environment

. Strong Team player

. Extremely Detail Oriented and Organized

. Strong Time Management Skills                                     

. Strong Interpersonal Skills

. Analytical and problem-solving skills

Application Deadline: Friday, September 19, 2025

We appreciate all applications of interest, however, only shortlisted candidates will be contacted.