POSITION: CREDIT MANAGER

REPORTS TO: Director of Consumer Finance                                  

SUPERVISION GIVEN TO: Assistant Credit Manager

PRINCIPAL ACCOUNTABILITES:

Collections / Arrears Management

• Monitors and manages the performance of the Call Centre team, Bailiff team, Legal and Recoveries team to ensure targets are met in co-ordination with team leadership.
• Reviews, monitors and takes action based on results of caller/bailiff/legal/recoveries performance.
• Monitors the bad debt costs (provision and write-offs) and takes action to ensure targets are met.  Ensures write offs are completed on time and in accordance with company policies.

Sanctioning

• Works with Director of Consumer Finance to identify opportunities for growing the credit portfolio and makes recommendations to the Director as needed.
• Approves credit applications in line with delegated lending authority
• Ensures all turnaround time SLAs are met
• Performs monthly internal audits/ sample checks to ensure that all aspects of the credit process are strictly adhered to both at the Branch and Department levels
• Ensures all required reports are completed on time.
• Provides support to the Branch Management as required.

General Duties

• Manages the team to ensure all reports are completed accurately and on time, and ensures all duties assigned are properly executed
• Ensures the guidelines and policies of the company are being adhered to by all staff
• Manages all credit support staff, including assignment, review and approval of work; performance management; employee development and disciplinary action in conjunction with team leadership as appropriate.
• Ensures that a Customer Service culture is aligned with Company vision.
• Identify training needs of staff and make recommendations to the Line Director; Collaborates with the Human Capital Department in assessing and conducting training sessions for staff.
• Provides on-the-job coaching for staff as may be required
• Ensures that customer complaints are dealt with efficiently and in the best interest of the customer and Company
• Ensures that the Department’s daily operating standards are met
• Continually analyses the Department’s systems, procedures and processes to ensure that they meet the stated objectives, and make recommendations as required to the Director of Consumer Finance, for change and/or improvement
• Assists in establishing Departmental KPIs and ensuring that the Company achieves its targets
• Reviews attendance and punctuality reports to ensure accuracy of data.
• Coordinates, plans and implements strategies to improve performance.
• Conducts monthly departmental meetings and weekly meetings with Direct Reports, providing updates to the Director of Consumer Finance as necessary. 
• Conducts monthly/quarterly/yearly performance appraisals for Direct Reports and reviews next level appraisals.
• Performs any other duties that may be assigned by the Director of Consumer Finance.

JOB SPECIFICATIONS:

Qualification / Education & Experience

• Bachelor’s degree in Business Management/ Finance/ Accounting or related discipline
• A minimum of five (5) years’ experience in a related senior management position

Knowledge, Skills & Abilities

• Background in Credit, Financial Services, Banking or Credit Union Operations
• Good working knowledge of Microsoft Office Suite
• Excellent decision-making and leadership skills
• Excellent written and oral communication skills
• Must be organised, persistent and committed – able to cope well in stress-related environments
• Strong computer literacy skills
• Ability to work under minimal supervision, meet deadlines and respond to concerns and issues on very short notice