JOB OVERVIEW:
Helps to drive Round Hill Hotel & Villas values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. The position works with the Executive Committee and property leadership team to identify and address associate and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focused on a variety of topics, including product knowledge, company philosophy, customer service and leadership skills. Conducts needs assessments, designs, and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment for Round Hill Hotel & Villas.
QUALIFICATIONS:
Essential:
- Minimum of 5 years’ international resort experience in a similar capacity.
- Must have experience in at least 2 luxury or ultra-luxury brands or independent properties.
- Working knowledge of Forbes Travel Guide Luxury Hospitality Rating.
- BSc. from an accredited university in Human Resources, Hotel & Restaurant Management, Hospitability, Business Administration, or related major; 2 years’ experience in human resources or related professional area; certified trainer.
- Fluency in English both verbal and non-verbal.
- Ability to:
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgement.
- understand employee needs.
- work cohesively with all departments.
- maintain confidentiality of employee information and pertinent hotel data.
- ascertain departmental training needs and provide such training.
ESSENTIAL JOB FUNCTIONS
Developing Training Programme Plans and Budgets
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and core values.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives Round Hill philosophy in all training and development activities.
- Incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Learning and Applying Personal Expertise
- Technical Acumen: Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
- Personal and Human Relations: Knowledge of principles and procedures for training and development and labour relations.
- Employee Relations: Knowledge of the board range of relationships that could impact an employee.
- Training: The ability to perform training needs assessment analysis develops training programmes, and effectively delivering training modules to employees.
- Education and Training: Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.