Position Title: B2B Collections Specialist

Department: Finance
Location: 26 Bay Road, St. James, Port of Spain
Employment Type: Full-Time, Hybrid

Role Overview:

We are seeking a proactive and results-driven B2B Collections Specialist to join our Finance team. This role is responsible for managing the collections process for business-to-business (B2B) accounts, ensuring timely receipt of payments, maintaining accurate records, and fostering strong client relationships. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to navigate complex billing scenarios.

Key Responsibilities:

• Manage the end-to-end B2B collections process, including outreach, follow-ups, and resolution of outstanding balances.
• Monitor aging reports and prioritize collection efforts based on risk and exposure.
• Collaborate with internal teams (e.g., Sales, Billing, Customer Success) to resolve disputes and ensure accurate invoicing.
• Maintain detailed records of collection activities, payment commitments, and customer communications.
• Prepare and distribute regular reports on collection status, DSO (Days Sales Outstanding), and cash flow impact.
• Escalate unresolved issues to management and recommend appropriate actions.
• Support month-end close activities by reconciling accounts receivable and preparing journal entries as needed.
• Assist in improving collections processes and implementing best practices to enhance efficiency and recovery rates.
• Ensure compliance with company policies and regulatory requirements.

Qualifications and Experience

Education & Experience:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 3–5 years of experience in B2B collections or accounts receivable.
• Experience working with ERP systems and collections platforms.

Skills:

• Strong understanding of collections principles and customer account management.
• Excellent communication and negotiation skills.
• Proficiency in Microsoft Excel and financial reporting tools.
• Ability to analyze aging reports and identify collection trends.

Key Competencies:

• Problem-solving and conflict resolution.
• Attention to detail and accuracy in documentation.
• Results-oriented with a focus on reducing DSO and improving cash flow.
• Adaptability and resilience in a fast-paced environment.

Why Join Us?

• Be part of a collaborative finance team focused on operational excellence.
• Play a key role in optimizing working capital and client relationships.
• Competitive compensation, benefits, and opportunities for professional development.