Job Description
POSITION: Senior Systems Engineer/Team Lead
DEPARTMENT: Information Technology; Network Operations Centre
REPORTS TO: Chief Executive Officer
SUPERVISES: Info Tech Support Officers (Levels I and II)
Network Operation Centre Engineers (Levels 1 - III)
LIAISES: Radio Frequency, Fibre Optics, Projects, Cyber Security;
Customer Services, Sales; Accounts
JOB TYPE: Full TIme
SHIFT SCHED: Monday - Fridays - 8:00 a.m. - 5:00 pm
Saturdays and Sundays - On Cal
WORK SETTING: Face to Face
Position Summary
The Senior Systems Engineer/Team Lead - IT & NOC is a proven professional with a passion for building high-performance, low maintenance, zero-downtime platforms, and applications. The incumbent will drive transformation in IslandNet’s telecommunication business as we transition from a traditional telecomm model to a tech organization with engineering excellence that exceeds our customers expectation every time while demonstrating empathy for our employees, the under-served population in the Caribbean and charting a course of AI readiness within our geographic sphere.
Position Description
Our Senior Systems Engineer/Team Lead - IT & NOC is a key member of the engineering staff collaborating proactively and cooperatively with other departments to ensure the highest level of systems and infrastructure availability, stability, scalability, and performance. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly.The ideal candidate has deep technical expertise in designing, implementing, and maintaining overall network infrastructure.
Position Responsibilities
As a Senior Engineer, you will:
Provide oversight of IslandNet’s Network (IT and NOC) and ensure operational efficiency .
Conduct risk and impact assessments; skills for troubleshooting and change management
Support, operate, and maintain large scale, critical Network environment, platforms, and services
Triage, analyze, and perform root cause analysis for network-related issues
Design, and maintain IP Address Management frameworks and standards .
Ensure and publish publish documentation of backbone configuration changes
Apply and assert Best Practices in Team Management and Reporting
Create new and re-engineer existing processes, workflows, scripts, and automation to improve quality and efficiency
Provide 24x7 after hours on-call support and support for off-hour implementations
Leverage enterprise network management platforms and practices to run large-scale deployments efficiently and effectively
Qualifications
Hands-on experience managing and troubleshooting network devices in large enterprise environment (FortiNet and CISCO.
Experience in supporting firewalls
Experience supporting Web Security Gateways
Understanding the current regulatory environment and related implications to security and audit compliance (SOX, PCI, etc.)
Ability to create network topologies maps; document processes and standards
Excellent problem solving, analytical, organizational, and project management skills
Excellent verbal and written communication skills, including communicating technical issues to non-technical audiences
Operate in a highly dynamic and high-pressure environment while ensuring a high level of operational effectiveness
Possess a strong sense of ownership, responsibility, motivation, and continuous improvement
Passionate about technology, systems engineering, and delivering high quality solutions
Knowledge of common network architectures and communications protocols is desired
Understanding of network security principles and best practices is desired
Familiarity with network infrastructure including switches, routers, and firewalls is desired
Ability to perform advanced packet/protocol analysis throughout the seven-layer OSI reference model is desired
Experience with network performance, capacity, configuration, and fault management is desired
Experience in public cloud infrastructure is desired
The following active certification is highly desired:
Experience
2 - 4 years of professional software development experience in a large-scale network environment
1 - 3 years of experience with architecture and design
1 - 3 years of experience with AWS and other cloud services
2+ years of experience in open-source frameworks
Education