This role is ideal for someone who can keep multiple moving parts running smoothly — from people management to process improvement — while upholding high service and safety standards.

Key Responsibilities:

Leading the Team

• Provide clear direction to staff, setting expectations and offering regular feedback.
• Manage shift coverage, adjust schedules, and arrange replacements to maintain daily efficiency.
• Coach and develop team members, conduct performance check-ins, and address workplace issues in partnership with HR.

Keeping Operations on Track

• Oversee dispatch, load preparation, and delivery cycles, ensuring every job is completed accurately and on time.
• Coordinate warehouse activities with routing and scheduling plans to maximize resources.
• Monitor workflows and quickly address any deviations from standard procedures.

Building Strong Connections

• Act as the primary link between internal teams, clients, and external partners for operational matters.
• Visit customer sites to investigate service concerns and implement solutions.
• Contribute insights to strengthen service agreements and operational standards.

Driving Safety & Compliance

• Promote a safe working environment, making sure all policies and regulations are met.
• Ensure all staff are trained and aware of health and safety requirements.

Reporting & Administration

• Prepare reports on performance, productivity, and resource usage.
• Manage administrative matters related to compensation, attendance, and operational records.
• Take on other responsibilities as directed by management.

Qualifications & Experience:

• A degree in Logistics, Supply Chain, Management, or related field; OR certification in Supervisory Management with 3–5 years in a warehouse or distribution leadership role.
• Strong leadership and problem-solving abilities.
• Proficiency in Microsoft Office, with advanced Excel and PowerPoint skills.
• A collaborative, customer-focused approach and excellent communication skills.