JOB OPPORTUNITY

TELEMARKETER

Remuneration: $6,500 + performance bonus

Location: Arima

Qualifications, Experience & Required Skills: 

• Successful completion of at least five (5) CXC/O'Level subjects
• Possession of a Diploma or Certificate in sales/customer service or a related field would be an asset
• Proven experience in telemarketing, Telesales and lead generation, particularly in outbound calling roles/outbound customer service roles
• Strong communication, negotiation, and interpersonal skills
• Ability to work independently and stay motivated in a target-driven environment
• Familiarity with CRM software (e.g. Salesforce, Zoho, HubSpot) is an asset
• Comfortable working with performance metrics such as call quotas, lead conversion rates, and sales goals
• Knowledge of or experience in the Trinidad & Tobago market is preferred 

Duties & Responsibilities:

• Proactively cold call potential customers from a provided database or directory to promote the company’s products and services
• Answer incoming calls from prospective customers and provide accurate, engaging information
• Follow established call scripts and adapt messaging based on customer needs, highlighting features, pricing, and key benefits
• Ask qualifying questions to understand customer requirements and identify suitable products or services
• Generate and qualify sales leads to support the sales team
• Persuade customers to make purchases or book appointments by emphasizing how offerings meet their needs
• Accurately enter and maintain customer information, call notes, and outcomes in the CRM system
• Track and achieve daily, weekly, and monthly performance targets, including call volume, lead conversions, and sales
• Handle objections and resolve customer complaints professionally to uphold a positive brand reputation
• Maintain organized records of customer interactions, sales, and follow-ups for tracking and reporting purposes
• Collaborate with the broader sales and marketing team to share feedback and insights from customer conversations
• Perform other related duties as assigned

**Candidates MUST be able to provide ALL academic certifications listed on their resume for verification purposes.

**Only suitable applicants meeting the job requirements will be considered.