Customer Service Representative

Duties and Responsibilites Include But Not Limited To:

• Greet passengers on arrival at the airport.
• Check job Allocation Sheet to ascertain job assigned.
• Deliver a positive, empathetic, and professional attitude whilst handling customers at all times and in accordance with company and airline standards.
• Arrange hotel bookings and/or re-allocation of passengers on other airlines in cases of overbooking, delayed or cancelled flights.
• Perform all check-in, verification, security and gate functions related to travelling customers in adherence with company and airline procedures and standards.
• Prepare seat chart and assign seats to customers at check-in.
• Prepare and equip counter for check-in functions and check all systems and ensure serviceable prior to check-in
• Prepare and compile passenger and baggage statistics for flights and ensure information is passed to Operations in a timely manner.
• Provide specialized service to special needs passengers such as those who are disabled, travelling with young children, traveling alone etc.
• Keep passengers updated on any changes to flight information
• Send and receive all messages, action and pass all paperwork to Team Lead for filing.
• Direct passengers to the correct gate for their flight.
• Meet flights and escort passengers to arrivals area. Check for any on-hand baggage and take necessary action before leaving arrivals.
• Clear flights in and out with relevant government authorities as required.
• Assist wheelchair-bound customers and customers with disabilities on arriving and departing flights.