The Executive Assistant provides high level administrative support to the Divisional Manager to contribute to the overall efficiency and effectiveness of the Division.

The incumbent is responsible for liaising with key internal stakeholders and ensuring that effective communication is facilitated for overall organizational effectiveness.

Key Functions and Responsibilities

Development of Human Capital

• Assists the Divisional Manager in the administration of the HRM function within the Division
• Ensures that employees of the Division complete and submit leave forms as necessary;
• Assists in the development of an annual vacation leave roster for the Division
  • Ensures that the leave records of employees within the Division are up to date and reconciled with that of the HR Department.
  • Ensures that all information relative to the HRM function in the Division is officially communicated to the HR Department as and when required

Administrative Functions

• Assists in the preparation of reports/spreadsheets/presentations as required by the Divisional Manage.
• Assist in training and guiding staff on approved Divisional procedures and processes for example: requisitioning of stationery
• Manages the calendar and schedule of the DM to ensure that meetings and appointments are recorded as necessary
  • Manages and coordinates all arrangements for meetings, workshops, conferences and other similar events, both internally and externally, by providing logistical support
  • Prepares meeting agenda and facilitates the taking of minutes/notes
    • Ensures that the DM is kept up to date on the status of actions and decisions as approved for implementation by the Division
    • Receives and records all incoming correspondence including requests for information, submits to the DM and takes action as directed by the DM
    • Coordinates activities related to processing, maintaining and updating of manual and electronic correspondence, documents and databases and office support as necessary
      • Assists the DM in the compilation of documents and related reports for the information of the CEO and/or Board of Directors
      • Contributes to the re-engineering of Divisional procedures and policies as a means of improving Divisional work practices and arrangements
      • Undertakes research, conducts analysis and prepares complex correspondence, reports, spreadsheets and other confidential documents including Board/Cabinet Notes
      • Maintains liaisons with other Divisions/Departments to ensure that the needs of the Division are met and that feedback is provided as necessary
      • Ensures that the records management function of the Department is maintained in accordance with approved policies and procedures
      • Coordinates all arrangements for overseas travel as necessary
      • Performs advanced administrative/secretarial support to the DM
        • Receives and screens incoming calls and visitors, determining priority matters and notifying superior accordingly
        • Operates standard office equipment and ensures routine maintenance - reports on any malfunctions and conducts necessary follow-up
        • Ensures that adequate levels of stationery and office supplies are maintained for the Division
        • Performs any other duties as may be assigned by the DM

 Key Behavioral Competencies

Customer Focus: Has a strong understanding of the ‘gold’ standards service requirements and the significance to the success of the business; Demonstrates a willingness to respond promptly to internal and external needs.

Personal Attributes: Uses initiative and demonstrates a positive work attitude, self-confidence and high level of energy; Is well motivated to perform with minimum supervision; Accepts change positively, and adjusts to the demands of the job; Reports to work punctually and regularly; Displays honesty, high level of confidentiality and credibility in work situations.

Team Player: Performs role assigned in the interest of the team’s success as against individual concerns; Conveys appreciation to other team members and allows others freedom to contribute in group projects.

Communication: Communicates in a logical and organized manner; communicates well with all levels within the organization

Business Awareness: Understands the wider business environment in the context of delivering short-term value; Ability to deliver results which add value to the department and to the Corporation.

Problem Solving

Is able to analyze data, and suggest solutions to problems to allow for efficiency and quality improvements within the work unit.

 Key Performance Indicators

• Reports/Correspondence are completed accurately and within stipulated timeframes
• Records Management function is maintained in accordance with approved policy and procedure
• Positive feedback from Internal and External Customer