Purpose

This position is accountable for Customer service in the casino. Management decisions consistent with Casino Operations standards, policies, and procedure. Assisting in planning, leading, organizing, and follow-ups in the following areas:

• Controllable expenses, sales increases, inside gross margin, proper security and control of corporate funds, shortage controls, promotion programs, and monitoring competitors.
• Setting the proper example for co-workers in terms of professionalism, attitude, and teamwork in the areas of customer service and casino operations.

 KEY RESPONSIBILITIES

• Monitor activities of individuals to ensure safety or compliance with rules
• Explain and interpret house rules, such as game rules or betting limits.
• Communicate organizational policies and procedures.
• Monitor flow of cash or other resources.
• Resolve customer complaints regarding problems such as pay-out errors.
• Prepare staff schedules or work assignments.
• Set and maintain a bank and table limit for each game.
• Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
• Maintain knowledge of current developments in area of expertise.
•  Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.

EDUCATION & EXPERIENCE:

• BSc degree in Business Administration or Hospitality Management
• High school diploma and 4 years work experience in a casino or hospitality industry; or equivalent combination of education and experience.
• Additional related experience in related area of supervision and casino or retail operations with a strong background in sales and marketing.

• Experience in Microsoft Office would be an asset.

• Ability to provide planning, leadership, organization, and insure follow-ups in all areas of Casino control.
•  Ability to ensure a safe work environment. Proven work experience as a Casino, General Manager or similar role
• Proven customer service experience as a manager
• Strong leadership, motivational and people skills