Job Title:
Network Operations Coordinator
Location:
Charlieville
Reports To:
Network Operations Manager
Job Purpose:
We’re looking for a Network Operations Coordinator to join our team and take responsibility for managing after-hours network activity. Working overnight, this role will be the main point of contact for network-related issues, coordinating responses to outages and service disruptions, and ensuring operations continue to run smoothly during night hours
The Coordinator will be involved in a wide range of operational activities, making this a key role in ensuring smooth, round-the-clock performance across the business.
Key Responsibilities:
- Serve as the primary point of contact for network incidents and outages
- Perform real-time surveillance and monitoring of the network, proactively identifying performance issues and initiating response protocols.
- Coordinate mobilization of field teams and technicians in response to outages or service degradations.
- Ensure accurate and timely logging, documentation, and escalation of all incidents according to Actavo and client SLAs.
- Track ongoing faults and manage ticket queues
- Perform overnight system checks, health monitoring, and basic troubleshooting as required.
- Assist with overnight reporting and preparation of incident summaries for both internal teams and external stakeholders.
Qualifications & Experience:
- Prior experience in network operations, telecommunications, or service coordination is strongly preferred.
- Familiarity with NOC environments and standard network monitoring tools is a plus.
- Excellent communication and coordination skills; must be calm and clear under pressure.
- Ability to work independently during night shifts, while collaborating effectively with day teams.
- Demonstrated attention to detail and thoroughness in documentation and reporting.
- Willingness to learn, adapt, and take ownership of issues until resolution.
This is an exciting opportunity for someone looking to be part of a fast-paced operational environment, with real impact on 24/7 network performance.