Position Title:

Export Manager

Job Grade:

Department:

Finance

Position Reports to:

Chief Financial Officer

Position Status:

Permanent

Summary of Position:

To develop and manage the international sales strategy for the company’s food products, ensuring compliance with export regulations while expanding market share and maintaining customer satisfaction across global markets.

• Export Strategy & Sales Development
  • Develop and implement the company’s export strategy in alignment with overall business objectives.
  • Identify new international markets and business opportunities.
  • Identify expansion and growth strategies within existing markets.
  • Actively work with distributors to ensure that products are merchandised properly and stock-outs are minimized.
  • Ensure that the Company’s brands are properly represented in stores, including signage and other point of purchase materials.
  • Ensure that distributors are adhering to stock rotation rules.
  • Establish and maintain relationships with foreign distributors, agents, and direct clients.
  • Prepare sales forecasts, budgets, and reports for export operations as needed (monthly, weekly etc.)

• Regulatory Compliance & Documentation
  • Ensure compliance with international trade regulations, including food safety standards (e.g., HACCP), packaging, and labeling requirements.
  • Oversee export documentation (commercial invoices, packing lists, bills of lading, certificates of origin, health certificates).
  • Liaise with regulatory bodies, customs, and logistics providers.
• Logistics & Supply Chain Coordination
  • Coordinate with production, warehousing, and logistics teams to ensure timely and cost-effective delivery of export orders.
  • Manage freight forwarders, shipping lines, and transportation costs.
  • Monitor and mitigate risks related to international shipping, delays, and damage.
• Customer Relationship Management
  • Provide excellent service to overseas customers and address any issues promptly.
  • Conduct market visits and attend international trade shows or exhibitions.
  • Prepare and monitor actions items based on market visits Gather customer feedback to inform product development and marketing strategies.
• Reporting, Market Intelligence & Profitability
  • Monitor export sales performance and report on KPIs.
  • Prepare and review of export value chain pricing model Review market profitability and develop strategies for improvements
  • Analyze global market trends, competitor activities, pricing structures, and regulatory updates.

• Actively promote, support and comply with Kiss Baking Company Limited’s established Food Safety and Occupational Health, Safety and Environmental policies, procedures and industry best practices;

• Performs any other job-related duties as directed by Supervisor/Manager.

Required Technical Qualifications & Experience:

Education:

Minimum

• Bachelor’s degree in International Business, Marketing, Food Technology, or a related field.
• Postgraduate qualification or certifications in export/import management or international trade (preferred).

Experience:

Minimum

• 3 - 5 years of experience in export sales or international business, preferably in the food or FMCG industry.

• Proven track record of developing new markets and managing export operations.

Required Skills:

• Strong understanding of international trade laws and food export regulations.
• Excellent negotiation, communication, and interpersonal skills.
• Proficient in export documentation, Incoterms, and customs procedures.
• Ability to frequently travel internationally.
• Proficient in Microsoft Office and ERP/export management systems.
• Problem-solving abilities
• Organisational skills
• Analytical skills

position scope:

Supervisory Role:

• Yes

Reports:

Direct

Indirect

• Export Coordinator  
•