JOB SUMMARY

The Area Coach is responsible for the general oversight of several Presto Locations. The incumbent is required to provide clear, consistent leadership and direction to Store Managers, to enable the business to achieve its objectives. He/she is expected to ensure that every area meets the needs of both internal and external customers in terms of standards and services to create the right culture. The incumbent is responsible for the delivery of exceptional customer experiences and strong, structured operational standards for locations under his/her leadership. He/she is expected to maximize the sales and profit contribution of the stores by implementation of corporate retail strategies.

JOB DUTIES

People Development

• Works with management to develop the right culture of the stores.
• Provides strong leadership to store management and develops and trains management by store and area.
• Responsible for ensuring that all stores under his/her leadership are always staffed correctly.
• Works with store management to reduce turnover and increase retention rates for all levels of staff.
• Directs and supervises retail staff across several retail stores to ensure they meet set objectives.
• Trains employees in all aspects of store operations and when necessary, helps them to develop their skills to enhance job performance.
• Works closely with store management to develop their capabilities and improve the overall performance of the stores.
• Provides solutions that address performance issues in a timely and effective manner.
• Accurately estimates the needs of each store location and work with the store’s management to solve conflicts, making sure that scheduling needs are met and assist in improving employee performance and retention.
• Checks employee performance, gauges customer satisfaction and ensures effective and efficient management of operational resources.
• Ensures implementation of performance measures for store management and personnel, in conjunction with the Human Resources Department and in line with Human Resource Strategy.
• Guides, mentors, directs and trains all store management employees to ensure an adequate organization with motivated and trained personnel, capable of delivering all agreed objectives.
• Assists in the development and retention of all new trainee management personnel to ensure bench planning and succession planning objectives by store and area are realized.
• Ensures compliance with company policies and procedures.
• Leads, supervises and monitors the performance appraisal and coaching for improvement processes.
• Promotes a culture of recognition at team and management meetings and attends and monitors attendance of meetings.  

Inventory, Cost Control & Governance

• Works with the Category Management team to forecast sales figures and inventory requirements for each retail location.
• Does periodic inventory analysis for each store and using that analysis coupled with sales figures, determines optimal stock levels.
• Liaises with the Accounts Department to ensure adherence to cash policies and procedures at all locations.
• Works closely with store management to ensure that cost control programs are in place, including but not limited to shrinkage levels and labour costs, in order to minimize overall costs.
• Identify local market and customer trends and developments based on sales information and competitor visits, giving quality feedback to all relevant departments for action.
• Works closely with store management to ensure realization of store budgets.
• Works with store management to plan and execute quarterly store stock counts.
• Performs continuous analysis to determine whether a store is meeting its goals and develops plans to suggest to store management how each location could change in order to maximize profits and reduce loss at the store level.